WHAT WE DOWe're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it!Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.WHY WE DO ITWe care about our family, our work, our community, our country.We’re passionate about EMPOWERING EVERY SME TO SUCCEED.And to do it, we’re BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.So get curious.Rise to the challenge.Don’t settle for average.Shoot for amazing.We’re here to change the game, the norm, the world,Because when we change something for the better, we change ourselves too.You are.We are.LulaOUR VALUESCollaborative - we’re a clan and work together as a team, always towards a common goalCommitted - we’re accountable and follow through no matter the challengeCurious - we look for better ways to do things and make a positive differenceConnected - we stay close to, learn from and look to understand each other and our customersCompassionate - we go out of our way to care about our colleagues, our customers and our communityOVERALL PURPOSEThis role would suit someone with energy, persistence and who accepts only the best (with a real passion for collections). If you’re looking to join a dynamic, young collections team, be challenged (and, importantly, be a challenger) then this role is for you. We expect you to have a drive to succeed, as this role is critical to Lulalend’s success and ensuring we recover outstanding client payments while continuing to enhance our relationship with our clients.Manage outstanding client payments with an aim to recovering arrearsEnsure adherence to the Fair Debt Collections Practices Act and other compliance regulations and security policiesFollow Lulalend's established collections processes (although improvements are always welcomed!)Liaise with customers to understand reasons for late payment and resolve customer billing disputesRespond to customer queriesManage interactions with all customers diligently, courteously and professionally while collecting paymentsInitiate strategies for collection processes and proceduresNegotiate payment plans in consultation with collections and credit management teamsEncourage and assist customers to pay overdue amountsCreate repayment schedules based on customers’ financial situationsEnsure customer loyalty while initiating processes for collection of paymentsKeep electronic records of all communications, payment plans agreed to, and amounts paidInitiate legal proceedings if debt recovery failsDaily reportingTHE SKILLS AND EXPERIENCE WE’RE LOOKING FORMatric certificate or equivalentDiploma/Degree in a financial related field would be highly advantageousPrevious collections experience (Minimum of 2 years) or alternatively financial administrative experienceA track record of providing excellent customer serviceStrong numerical abilityAbility to thrive in an ever-changing environment with lots of moving partsStrong communication and people skillsTHE COMPETENCIES WE’RE AFTERStrong customer focusSelf-starter and initiative-takerEnthusiastic team-playerWillingness to learn in a dynamic and fast moving companyPositive contribution to the Collections team and LulalendOut-of-box thinking and solutions drivenGreat negotiation skillsEmpathetic yet logical approachAbility to resolve conflict in a constructive manner#J-18808-Ljbffr