Job Description: Overall Purpose of the Job: The Community Operations Manager (COM) is required to assist the Branch Manager with growth and the local strategy. The COM will be responsible for all operational and managerial functions including the following: [ads1] Job Responsibilities: Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy. Understanding of the competitive landscape as it relates to the pro-active model. Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch manager, identify area of high attrition (service, price&competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties. Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security. Develop and continuously revise a pro-active training strategy for the area (patrols, standoff points, joint operations, visibility drives) Quarterly area security risk assessment to be conducted based on the modus of operandi identified from all incidents (identify vulnerable areas with in the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community. Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trend identified Job Requirements: Grade A Security Certificate. Valid driver’s licence with own reliable vehicle. Post matric qualification in General Management advantageous. Experience in the Security Industry. 3 years’ minimum experience, at Mid-Management level. Senior Certificate or equivalent. Firearm competency (business purposes). Job Details: Company: Fidelity Services Group Vacancy Type: Full Time Job Location: Cape Town Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr