This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.Education Requirements:• Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMPWork Experience Requirements:• Minimum 8 – 12 years in managing IT service delivery of BPO large client relationship (800+Seats)• Willingness to work in a 24 x 7 environment and must able to work 2PM-11PM Shift Onsite.Technical Skills:• Good understanding of Networking, Systems, Voice and business applications• An industry recognized certification like ITIL / ITSM is an advantage• Understanding of Project management methodology• ITIL Framework / Knowledge (Incident Management, Problem Management, Change Management, Service Management)