About the CompanyOur client is a leader in luxury travel in South Africa providing curated, immersive and memorable experiences. They provide an insider's map to unforgettable private experiences exploring food, wine, and hidden gems of the most dynamic local destinations. Their accredited and experienced guides ensure an unforgettable journey, immersing clients in the richness of South Africa's landscapes and local culture. Providing personalized itineraries, a shared expertise in the country's history, wildlife and breathtaking destinations, will exceed expectations.Location: Cape TownJob Type: Hybrid | Full TimeRequirementsOperational or administrative experience+2 years of luxury travel experienceKnowledge of Western Cape/Cape Town destinationsProficiency in managing and catering to an exclusive, high-end client baseAble to commit to long hours to ensure completion of tasks when necessaryExperience business development or product development (advantageous)ResponsibilitiesEstablishing a high conversion from enquiries to salesMinimum conversion rate of 30% of total number of enquiries receivedEnsuring a quick Turnaround Response Time within 12 hours Drive conversion of sales via responsiveness & informationAssist in developing and implementing upsell & value add strategiesMaintaining a minimum 75 % of itineraries booked in advance (30 day)Maintaining a minimum 75% of itineraries booked in advance (30 day)Driving Trip Advisor Reviews, at least 13 per monthEnsuring that guests enjoy the best ExperiencePre trip communicationPost trip communication - within 7 days of tour and again after 1 monthR&R % at a minimum of 4 a month including enquiriesComplaints resolved in 24hsManaging Sales to Cash Operations and ProcessesMaintaining GP Margin 32% for bookingsEnsure that there 0% bad debt outstanding & money collected in advanceInvoicing and reporting of bookings receivedManaging relationships with suppliers Assist GEM manager and Team Leader in growingEstablishing a new database of suppliersMaintaining existing relationshipsEstablishing new relationships and always looking for new experiences and partners in the industryAssist in Guide management Assist GEM manager in growing maintaining portfolio of guidesHigh performing and happy guidesLow guide “turnover”Source and attract high quality guides - 100% signed SLAsGuides who become ambassadors - 10% of tours run from guide upsellEnsure that the pool & availability of guides is diverse & experienced to be able to deliver 24/7Establish a culture between guides the business - 1 guide meet up per quarter#J-18808-Ljbffr