One of the leading brands in the automotive industry in Cape Town Southern Suburbs, is seeking a Service Manager to join their team.Key Responsibilities:Lead and manage the service department, ensuring efficient and effective operations.Develop and implement strategies to enhance service quality and customer satisfaction.Oversee the scheduling and workflow of the service team, ensuring timely completion of all tasks.Monitor and maintain service standards, ensuring compliance with company policies and industry regulations.Handle customer inquiries and complaints, providing prompt and effective resolutions.Manage inventory and parts ordering to ensure availability and minimize downtime.Train, mentor, and motivate service staff to achieve performance targets and professional growth.Analyze service metrics and financial performance, preparing regular reports for management.Collaborate with other departments to streamline processes and improve overall service delivery.Qualifications:Proven experience as a Service Manager or in a similar leadership role within the automotive industry.Strong knowledge of automotive repair and maintenance procedures.Excellent leadership and team management skills.Exceptional customer service and communication abilities.Ability to analyze data, make informed decisions, and implement effective solutions.Proficiency in relevant software and tools for service management.High level of organizational and multitasking skills.Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.Visit our website for more opportunities at