Power Generation Field Service Technician Cape Town , South Africa Work Type: Hybrid - Potential for Partial RemoteRelocation Package: Ineligible Apply Now Employees Refer a Friend Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.Power Generation Field Service TechnicianDescriptionWe are looking for a talented POWER GENERATION FIELD SERVICE TECHNICIAN to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in CAPE TOWN, WESTERN CAPE, SOUTH AFRICA.In this role, the candidate will make an impact in the following ways:Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.To be successful in this role the candidate will need the following:Current relevant electrical certification with High Voltage/ Low Voltage experienceHave a deep understanding of Diesel Engines and Generators in general and be familiar with Cummins' Service Tools - InPower & InSiteBe familiar with different types of Generator Controllers in the market. Power Generation/ Electrical TechnicianJob SERVICEPrimary Location South Africa-Western Cape-Cape Town-South Africa, Cape Town, Cummins DistributorJob Type ShopRecruitment Job Type TechnicianJob Posting May 31, 2024, 2:45:20 AMUnposting Date OngoingOrganization Distribution BusinessRole Category Hybrid - Potential for Partial RemoteRelocation Package IneligibleThis position may require licensing for compliance with export controls or sanctions regulations.BENEFITSOVERVIEWBenefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.FINANCIAL WELLNESSAs a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.HEALTH & WELLNESSYour wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.CONTINUING EDUCATIONWhether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.PAID INCENTIVEYou will receive annual merit and profit sharing based on individual and company performance.DIVERSITY & INCLUSIONWe celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.WORK-LIFE FLEXIBILITYYour energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.EVERY EMPLOYEE, EVERY COMMUNITYYou are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.DEVELOPMENTAND GROWTHYou will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future. PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit consumer.ftc.gov/articles/0243-job-scams.#J-18808-Ljbffr