The purpose of the position is to assist the Call Centre Insurance Manager lead and manage the effectiveness of the department - ensuring that acceptable levels of sales, quality and compliance are being maintained. Responsibilities Key performance areas: Achieve the desired levels of operational sales efficiency within the Call Centre Develop team capabilities to meet the department sales strategies Partnering with HR for recruitment, industrial relations and other processes Ensuring calls are compliant Call time monitoring and management Reporting (Sales, Strike rates, Quality assurance, Compliance etc.) Qualifications Essential: Completed NQF 4 or 5 Preferably: Completed RE5 (and FAIS credits) Essential: 3+ years experience in a telesales team leader or supervisor role Essential: 3+ years previous experience in outbound telesales (preferably in insurance) Preferable: Insurance and/or financial services experience Required skills Team performance management Leadership, including coaching and mentoring - the ability to influence and inspire the team Good planning and time management skills Good sales and process skills Performing under pressure Result-oriented Directing Providing feedback Motivating Team building Job Info Job Identification SIC03 Posting Date 11/17/2023, 12:33 PM DegreeLevel National Certificate Job Schedule Full time Job Shift Day Locations , Cape Town, Western Cape, 8001, ZA (Hybrid) #J-18808-Ljbffr