OMF Service Centre Consultant- (Fixed Term Contract 12 Months) page is loaded OMF Service Centre Consultant- (Fixed Term Contract 12 Months) Apply locations Pinelands time type Full time posted on Posted Yesterday job requisition id JR-54054 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts. Deal with clients via telephone in adherence to procedural, productivity and quality standards from a service centre perspective. Provide excellent quality of information to clients. Take inbound or make outbound service calls, with outbound calls being made in accordance with a predetermined schedule. Finalise service calls, with all relevant notes captured, where possible to reduce or eliminate after call handling/idle time. Attempt to resolve more complex queries and aim for first call resolution, but may escalate when necessary. Multi skilled across product and process relevant to the business area. Minimum Requirements Matric (Grade 12) Certificate Experience in Inbound customer service Contact Centre qualification or equivalency Problem – solving. Empathetic Personal mastery Emotional Intelligence Customer Service Service Etiquette Capable of handling Inbound and Outbound Calls Understanding of basic Banking regulations and compliance Understanding Digital Channel (App&Online) and its finer workings The following South African Languages will be advantageous * Southern Sotho * Northern Sotho * IsiSwati * IsiVenda * IsiNdebele * Setswana * IsiXhosa * IsiZulu * Setsonga Skills Education Closing Date 13 June 2024 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience. #J-18808-Ljbffr