Key Accountabilities / Principal Responsibilities Contractual Strategy and Management Develop, agree and manage a robust strategy and annual plans for each contract, to meet the contractual requirements, as well as operational and financial business targets. Ensure contracts are optimally structured, managed, and populated to increase operational efficiency. Focus on the future direction of each contract, including implementation of continuous improvement initiatives to strengthen customer relationships for the success and longevity of the contract. Ensure: A best practice framework is in place for the delivery of each contract, using processes, procedures, and systems aligned to the company quality policy. Regular reviews of processes, procedures, plans, monitoring, and taking action to ensure business targets are met, including submitting accurate and timely reports. SLA Management, Compliance&Governance Performance reporting to the Client Operational Management. Responsible for Operational Management Responsible for the maintenance portfolio, such as technical services (M&E, building fabric, etc.), soft services (hygiene, pest control, cleaning, and landscaping), maintenance, and projects. Responsible for the management of sub-contractors for the maintenance of facilities including electrical, mechanical, plumbing, air conditioning, building fabric, fire fighting equipment, pest control, and soft services in accordance with SLAs. Review all SLAs entered into with external service providers. Responsible for the management of procurement contracts with vendors/contractors for the requisition of supplies, materials, and inventory maintenance in accordance with SLAs. Responsible for: Supporting and enabling the protocol, logistics, and meeting of all safety criteria. Developing effective customer-focused and proactive relationships at all levels in the customer chain. Managing the financial component of the contract. Providing regular reports on all aspects pertaining to maintenance. Ensuring business objectives regarding day-to-day operations are met. Ensuring Health and Safety is a primary function and all mechanisms, processes, and procedures are in place and monitored and adhered to at all times in line with ISO9000&ISO18000. Ensuring building Regulations and environmental legislation and standards are adhered to. Implementation and adherence to Company policies, protocols, and procedures across Parliamentary maintenance business operations. Ensuring staff adherence and full compliance to all AFMS Human Resource and Labour Relations policies in line with legislation and codes of good practice. Business Development Develop strong market knowledge of existing and potential clients, and keep AFMS informed of business growth opportunities aligned to strategic objectives. Provide in-depth analysis of markets, industry trends, competitors, and clients to improve strategic planning and decision making. Develop and implement relationship strategies to maximize opportunities for securing new business. Identify new/future services that would provide AFMS with a competitive advantage or profitability. Develop tender documents at a consistently high standard. Customer, Community, and Markets Represent AFMS when meeting with customers, stakeholders, and end-users, in order to enhance the company's reputation and foster a partnership approach to relationships throughout each contract. Lead customer service excellence and continuous improvement culture, so that the business remains at the leading edge of service delivery and value. Maintain and develop strong relationships with clients and other stakeholders to secure the necessary support for the efficient performance of hard and soft service operations and maintenance. Leadership Meet the key performance areas according to the targets agreed upon in the areas of management of the client and contractor interface. Manage and oversee the functional departments of hard and soft services operations and ensure performance is delivered to appropriate standards within agreed upon time frames and budget allocations. Financial Management Ensure business development strategies are in place to deliver contract expansion aspirations in line with the business commitment. Ensure effective financial management is in place to achieve turnover, profit and to meet legal requirements. Key Skills and Experience Min Grade 12 or Matric Equivalent. ND or B Tech or equivalent qualification in HVAC or Electrical. Min 8-10 years previous experience in a Facilities Management/technical/engineering environment with a proven track record in managing a large and complex portfolio. GMR 2.1 appointee - Certificate GCC Factories. Ability to ensure successful service delivery and avoidance of penalties. Contract Management Skills. Sound knowledge of OHSA and Environmental legislative Act, Building regulations, and applicable Labour Relations Acts. Must be computer literate in MSOffice suite. Must have own Transport. Willing and flexible to work extended hours and/or outside of normal working hours where required. #J-18808-Ljbffr