Our client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town)Key duties and responsibilities:Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone, email, chat, and social mediaIdentify and assess customers' needs to achieve satisfaction, and proactively provide appropriate solutions or alternativesHandle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customer's satisfactionMaintain a high level of product knowledge to effectively address customer questions and concernsEscalate unresolved issues or complaints to the appropriate personnel or department for further investigation and resolutionCollaborate in the development and enhancement of customer service procedures, policies, and standards, with the aim of contributing to the achievement of key performance indicators (KPIs)Skills, attributes, experience and education:At least 2 to 3 years customer service experienceCustomer-centric attitudeStrong communication skills as well as excellent English written skillsProblem-solving ability and conflict handling skillsGood time management skills, showing the ability to manage self and prioritise tasksAssertiveness in handling customer queriesAbility to handle pressureGrade 12 CertificateComputer Skills - MS OfficeKnowledge of e-commerce and online shoppingUnderstanding of retail is advantageous#J-18808-Ljbffr