The Guest Relations Supervisor is responsible for ensuring that the Reception functions related to all guest touch points are performed according to standards, including guest interaction, hosting duties and administrative tasks.KEY FOCUS AREASEnsure that the Reception and Guest Relations team obtains all required reservation information prior to arrival, and follows up on arrival details on the day.Oversee the meeting and greeting of guests, and the guest arrival experience including all amenities, welcome and check-in.Oversee the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.Ensure that guests are being offered information regarding all services, accommodation and facilities.Ensure ultimate guest relations in the lodge, ensuring that the personal attention level is maintained.Be present for the hosting of meals when required.Ensure that periodic room checks and checks of the guest areas are conducted, ensuring that Housekeeping standards are maintained.Ensure that Maintenance issues are tracked and communicated with the Maintenance department to ensure a swift follow up.Ensure that the guest database is updated daily.Ensure that administrative functions are performed accurately and according to standards, including completing and updating the day sheet, ensuring that pending transactions and outstanding balances in Opera are cleared on the day, correct billing and invoicing, Reception reports, etc.Assist in the effective planning, supervision and hosting of onsite (including kids activities) and bush dining experiences where required.Ensure effective communication of reservation information and guest preferences/dietary requirements to all departments prior to arrival and throughout the stay.Ensure effective communication within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.).Ensure an effective liaison with the guests, guides and management on guest activities and interests.Ensure that information on multi-property guests is sent timeously.Complete a written handover when going on leave and conduct a formal handover on return.Ensure all guest information available is collected and communicated prior to arrival.Collect guest information while speaking to guests; inform the Head of Department/Management to record and act on guest preferences.Ensure all guest complaints are reported to your Head of Department/Management immediately.REQUIREMENTS QUALIFICATIONS AND SKILLSSound knowledge of the applicable property/company procedures for the department.Sound knowledge of MS Office Suite and Opera. Experience with the highest level of customer service in a luxury environment.Sound knowledge on the operation of in-room equipment and appliances.Sound knowledge of all MORE properties and all activities offered.Sound knowledge of all departments/operations of your property.INTERVIEW PERIOD February 2024 Scan the QR code to apply.EFFECTIVE DATE A.S.A.P.#J-18808-Ljbffr