Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue growth. Their commitment to excellence has made them a trusted partner for a diverse array of businesses seeking to thrive in today's fast-paced and ever-changing market landscape.Job Type: Full TimeWorkplace: OnsiteLocation: Cape Town – CBDRequirementsGraduate / Postgraduate in any streamMP, PgMP certification (preferred)10+ years of experience, most of which should be in BPO environment3+ years of the BPO experience should be in TransitionsShould have hands-on experience of migrating processesProgram Management experience of a small to medium size engagementValid (10 year / 5 year) US &/or UK Visa will be an added advantageAnalytical skillsProblem solving skillsBPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environmentDomain knowledge in specific verticalProject management skillsCommunication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solutionSelf-starter – there are no rigid boundaries in terms of the level of innovation that can be brought, and theincumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solutionResponsibilitiesBasic FunctionThe incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of TransitionsThe incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamlessTransitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new businessEssential FunctionsWill execute transition of processes with end-to-end accountabilityConsultants in this practice will be required to work closely with our clients on onsite projectsProvide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibilityThe job will involve extensive interaction with business users, senior management and IT personnelTo lead client engagements, ensuring consistent service deliveryBusiness development in select accountsPrimary Internal InteractionsTransitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE teamSolutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basisTraining and Development: Program Leads, Transitions Managers, Training function, external vendors as neededPrimary External InteractionsThe primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.#J-18808-Ljbffr