Operations DirectorCape Town, Western CapeFull-time, Permanent PositionR90 000 CTC Per Month, PlusMedical Insurance and Group CoverAbout our Client:Our client is a forward-thinking and innovative company, dedicated to delivering exceptional customer experiences. They are committed to fostering a dynamic and inclusive work environment that values teamwork, continuous improvement, and customer-centricity.Why join them?Our client prioritises putting customers and communities first, embraces change with innovation, and thrives through teamwork. In joining them, you will be part of a values-driven and dynamic workplace.About the role:The Director of Operations will oversee and streamline daily campaign operations. Your role will involve managing procedures, coaching teams, and ensuring productivity. As a leader, you will identify and implement efficient business strategies to enhance overall efficiency and drive sustainable growth.Requirements:5-10 years proven experience as Senior Manager / Head of Department in Operations or equivalent position;10 years experience in Customer Service with a BPO or Contact Centre environment;Bachelor’s degree or equivalent and a postgraduate qualification;Knowledge of industry’s rules and guidelines;In depth knowledge of diverse business functions and principles (e.g. Quality, Workforce Management, Supply Chain and Finance etc.);5+ years working knowledge of data analysis and performance/operation metrics;Familiarity with Google Suite and various business software (e.g. ERP, CRM);Strong leadership skills, excellent communication skills, industry knowledge, problem-solving skills, and stress tolerance.Key Responsibilities:Liaise with internal and external senior leadership and stakeholders to make decisions for operational activities and set strategic goals;Plan and monitor the day-to-day running of business to ensure smooth progress;Supervise team members from different functions across a number of Geo’s and provide constructive feedback;Evaluate regularly the efficiency of business procedures according to organisational objectives and apply improvements;Manage procurement processes and coordinate material and resources allocation;Oversee customer support processes and organise them to enhance customer satisfaction;Review financial information and adjust operational budgets to promote profitability;Revise and/or formulate policies and promote their implementation;Manage relationships/agreements with external partners/vendors;Evaluate overall performance by gathering, analysing and interpreting data and metrics;Ensure that the company runs with legality and conformity to established regulations.#J-18808-Ljbffr