A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Food ProductionBASIC SALARY : Market relatedSTART DATE : A.S.A.P / ImmediateREQUIREMENTS: Proven retail experienceMinimum Matric with mathematicsHands-on experience with point of sale would be advantageousFamiliar with inventory procedures and stock takeComputer literate, (MS Word, Excel, Outlook)DUTIES: Communicate expected delivery dates and follow up with customers to ensure content deliveryTracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packedManage the day-to-day operations for the Store and OnlineAssist with delivery routings for onlineCheck and manage adequate stock levels for the store and onlineManage shop with all incoming calls and walk in customersAssist with regular stock takes in storeAssist when required with processing and track online orders from back end to automatic sales order to invoiceEnsure all orders are packed in a timely mannerEnsure paperwork is completed correctlyFollow up immediately on customer queries and complaints, resolve through excellent customer serviceConsistently meet the stores sales goalsAssess customer needs and provide assistance and information on product featuresAssist all customers in the store and answer their queriesAchieve stores sales targets on a monthly, quarterly and yearly basisEnsure stock is presentable, within consumable dates and the store is clean and presentable at all timesRemain knowledgeable on products offered and discuss available optionsProcess point of sale purchasesHandle return of productsComply with inventory control proceduresSuggest ways to improve sales (e.g. planning marketing activities, changing store designs etc.)