These jobs were popular with other job seekers JSM Business Services, on behalf of a renowned client, is looking for dynamic Technical Account Managers (TAMs) to join our expanding team. As a key player in sustaining customer relationships and driving business growth, this role is integral to our continued success. Your Role: Customer Retention:Ensure high customer retention rates. Revenue Growth:Drive revenue growth through effective upselling and cross-selling within our existing client base. One-Time Sales:Secure lucrative one-time sales opportunities. Team Collaboration:Work alongside Customer Care for a seamless client experience. Key Performance Indicators: Customer Satisfaction:Achieve a CSAT score of 90% or higher. Retention Rate:Maintain a customer retention rate of 95% or more. Account Growth:Aim for a minimum of 15% annual account growth. Efficient Response & Resolution:Keep response time under 4 hours and resolution time under 24 hours. Competitive Salary:Starting from 15k a month plus benefits. Dynamic Commission Structure:Earn commissions based on Monthly Recurring Revenue (MRR) growth, with tiers incentivizing higher retention and growth rates. One-Time Sales Commissions:Earn up to 10% commission on high-value one-time sales. Performance Accelerators:Additional commission for exceptional MRR and one-time sales growth. Additional Incentives:Including annual trips, technology allowances, flexible work arrangements, and more. Qualifications: Proven experience in account management or a similar role. Strong sales, negotiation, and communication skills. Ability to meet and exceed set KPIs. Commitment to ethical and professional conduct. Job Types: Full-time, Permanent Experience: Technical Account Manager: 1 year (Required) Duties & ResponsibilitiesYour Role:Customer Retention:Ensure high customer retention rates.Revenue Growth:Drive revenue growth through effective upselling and cross-selling within our existing client base.One-Time Sales:Secure lucrative one-time sales opportunities.Team Collaboration:Work alongside Customer Care for a seamless client experience.Key Performance Indicators:Customer Satisfaction:Achieve a CSAT score of 90% or higher.Retention Rate:Maintain a customer retention rate of 95% or more.Account Growth:Aim for a minimum of 15% annual account growth.Efficient Response & Resolution:Keep response time under 4 hours and resolution time under 24 hours.Desired Experience & QualificationQualifications:Proven experience in account management or a similar role.Strong sales, negotiation, and communication skills.Ability to meet and exceed set KPIs.Commitment to ethical and professional conduct.Package & RemunerationCompetitive Salary:Starting from 15k a month plus benefits.Dynamic Commission Structure:Earn commissions based on Monthly Recurring Revenue (MRR) growth, with tiers incentivizing higher retention and growth rates.One-Time Sales Commissions:Earn up to 10% commission on high-value one-time sales.Performance Accelerators:Additional commission for exceptional MRR and one-time sales growth.Additional Incentives:Including annual trips, technology allowances, flexible work arrangements, and more.These jobs were popular with other job seekers#J-18808-Ljbffr