Job Purpose: RTT Road invites suitably qualified candidates to apply for the Operations Manager position based in Newcastle. The role is responsible for managing RTT operations, monitoring and controlling branch operations through intelligent planning in line with RTT’s Service Level Agreement. To deliver efficient and cost-effective functionality and sustained profitability of the business operation. To ensure the smooth and optimum running / use of company infrastructure. Key Responsibilities: Organizational effectiveness/Resource management:Determines the required personnel.Determines the required fleet compliment.Ensures that discipline is maintained in the branch.Evaluates the performance of all personnel.Train personnel in roles and responsibilities.Maintains the appropriate records.Develops key personnel to function effectively and ensures adequate back-up and succession planning.Business Processes:Ensures compliance with the MCC requirements for SA Good Wholesaling Practice for Wholesalers as it applies to the distribution.Ensures compliance with RTT company policies and procedures for product transit or delivery.Assists with the implementation and maintenance of the Quality Management System (QMS).Complies with the requirements of the RTT Safety, Health and Environment (SHE) systems.Reporting:Direct LoadsAlcon ReportCollections/Upliftment ReportConsignment Search ReportExports ReportFridge Line Report On Verbal ConformanceIncomplete ReportsSame Day ReportUndelivered ReportInbound Container Header ReportInbound Container Problems ReportOutbound Container Problem ReportProblem Trips ReportFreight On Floor ReportTower ReportSDX ReportKPI Collections/Upliftment ReportDelivery Management: Direct Loads, optimises and manages the delivery, returns and customer services processes.Route PlanningVehicle Allocation and UtilizationSLA / Service level managementVehicle departure time managementMultiple Trip managementLate Delivery managementCage Exception report managementDelivery due date managementLaunch delivery managementPDA delivery exception managementAll SOP relating to DriversDispatch: Managing trans-shipmentsContainer ordering and placementManaging outgoing container inspectionsManage container departure timesManaging outgoing container problem reportsManaging all SOP relating to the physical loading of containers and dispatching outbound containersManaging and training loading checkers and supervisorsCollection Management:Collection report managementMissed collection managementDriver De-briefing:Outstanding POD ManagementPOD Quality ManagementIBT processing and dispatch managementAll SOP relating to driver de-briefing and pod acceptingReturns managementLoaded not assigned management / Assigned not loaded managementDe-briefer license managementEndorse POD management Job-Related Requirements: Minimum: Minimum 10 years’ experience supervising / managing RTT operationsMust have experience and knowledge in managing RTT operational systemsMust be willing to work night shift, weekends and Public HolidaysSLE system knowledgeExperience with customer service software, databases and CRM toolsMust have the capability to plan, organise, control and perform under pressureKnowledge of relevant legal and regulatory requirements (In the case of distributing pharmaceutical products, South African Good Wholesaling Practice for Wholesalers).Must have managerial / leadership skillsAbility to anticipate and solve problemsPersonality Attributes: Minimum: Strong leadership abilitiesMust have a diverse personality and can communicate with staff members on all levels.Ability to foster and maintain relationshipsPositive and service-oriented attitudeAbility to thrive in a fast-paced and high-pressured environmentPlanning and organisational skillsAdministration skillsDecision makingPresentation skillsAnalytical skillsProblem solving skillsCommunication skillsDeadline DrivenSelf-motivatedMust have own transportMust be able to work long hours