The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.An exciting opportunity exists for a Junior Sales Consultant, to be based in White River, Mpumalanga. The successful candidate will report to the Regional Sales Manager with a dotted line report to the National Customer Service Manager.Job Specification:Key Performance Areas:SALES: Achievement of monthly sales, volumes, and margin targetsSuperior customer service relationships of existing customer base by following a structured call cycle based on the regional customer set criteriaInfluencing and positively affect the In Cup Quality and delivery via the On-site beverage Solution system at each customer by ensuring customer audits are completed and corrective action is immediately executed on site, by doing machine calibration and settings and or re doing operational Training.Create a targeted customer prospect list with the Sales Manager based on volume requirements per product category for the year and strategic requirements across all channelsAchieve the agreed growth forecasted for the fiscal year by the Sales ManagerCompletion of new business development:Initial contactAssessment of needsProposal of tailored solutionGuiding on implementation, if necessary with the prospective customer.Ensure that agreements concluded with target list are commercially soundPresent at each installation and complete customer solutions training on day of installation.Measurement will be completed in the following manner:Monthly 1 on 1Structured tracking against target listCOFFEE SQUAD, EVENTS AND TRAINING: Value added training visits and building credible coffee relationshipsAnnounce him/herself to management of establishment with explanation for purpose of the visitEnsure that the management of establishment is made aware of any coffee product related issues, training needs or equipment maintenanceEnsure the customer is aware that this service is a planned and paid service for Coffee SquadEnsure the customer is aware that for training and events that this is a paid service and agrees to the invoice being issued beforehandEnsure the customer is aware of any changes made, i.e. setting of grinders or operational guidance performed (still in line with guidelines set as per SLA if applicable)Ensure customers are using Ciro productsBuild sound business relations with the main objective to retain and build volume throughputCustomer Specific Ciro CORE Evaluation, Training Register & ESO is completedEnsure that management of establishment signs off the following documents from visit:-Ciro CORE EvaluationESO Job card with spares consumedEnsure that the correct online documents are submitted and are comprehensively completed at every call as per the prescribed standard set by Key Accounts, Training, and the CustomerEscalate any findings to Ciro management as well as keeping the customer informed of any irregularitiesEnsure the In-Cup quality of the coffee is of the agreed standardsFreshness test done on all Ciro productsTest all products through equipment and completing taste testing, grammage testing and flowabilityTest all equipment to ensure it is mechanically, aesthetically, and functionally acceptableCalibrating and or programming of equipment to ensure the right quality of coffee product is producedAssess the Staff at the Customer to ensure that the right procedures are followed when making coffee and related products, and that correct cleaning procedures are adhered to.Where appropriate, ensure compliance of quality standards defined by customer HQ and report irregularities to management of the establishmentPerform Basic Preventative Maintenance of coffee equipmentPerform Basic Preventative Maintenance as per service intervals defined within SLA or Coffee Squad Agreement.Ensure that the Maintenance activities is completed thoroughly and signed off by management of the establishmentEnsure that the whole service kit of spares is consumed and that a Job Card is signed off by management of the establishmentAssess the equipment on site and if major repair work is necessary, logging a repair call with the technical departmentInform the Customer of any malicious damageKeep the business informed of potentials leadsBe responsible for spares and toolsEventsAssist and execute any event related activitiesPublic coffee industry involvementBe a SCASA committee member in the region – AdvantageousBe available for industry meetings, events, and new initiativesQualifications and Experience: Matric – Grade 12Business Relevant Degree or DiplomaCoffee Skills and Equipment / Coffee qualification2-3 years’ experience in Training in the Coffee or Hospitality Industry2-3 years - Customer interaction experience2-3 years’ experience in a Sales role in the OOH Market with a proven track record in new businessStrong Beverage system solution experienceBasic Commercial UnderstandingValid Driver’s License with a minimum of 2 years driving experience is essentialSolid Sales experienceSpecial Requirements1-2 years - Technical fault finding, service and repairProficient using full MS Office suiteAble to travel extensively and stay overnight when necessaryPassionate about the Hospitality IndustryFully vaccinated against CovidValid Driver’s License with 2 years driving experienceCompetencies:Documenting factsThinking rationallyThinking conceptuallyInterpreting dataThinking analyticallyBuilding relationshipsArticulating informationMaking decisionsRecovering from setbacksMeeting deadlinesAttention to detailPlanning and organizingMaintaining productivityKeeping commitmentsTaking initiativeSeizing business opportunitiesPersisting#J-18808-Ljbffr