My client seeks to employ an experienced Operations Business Manager: Fuel, Retail & Food Manager to oversee multiple sites encompassing multi-store levels to include franchised brands of; Retail, Quick serve restaurants, Supermarkets, Filling stations. Fostering Franchisee relationships, ensuring the continued operationalmanagement and expansion of National Fuel, Retail and Food sites by driving and developing sales and profitability by business optimization. Main job functionsNegotiate and secure profitable contracts.Handle CCMA CasesMultiple regions / site management portfolioAbility to enhance current operations while turnaround failing businesses into high-performing avenues.Lead companies into new markets segments.Brand awareness and engagementIntroducing profit-driven initiatives that establish new revenue streams.Building a self-reliant network of franchisees that support each others successes and under-performing gaps, and to collaborate across all levels culturally and nationally.Established standardization of key supplier, contractor and costing specification model for all national food brands.Rollouts to include promotional strategies, new operational manuals, operations standards inspection audits, food training program for franchisees.All of which accelerate brand awareness, sales and category profitability.Focused on customer service excellence.Franchisee KPI achievementBrand complianceStaff recruitment and trainingLaunching stores and site selectionsEnsured franchises achieve optimal GP margins by implementing turnaround strategies, improve existing processes, renegotiate supplier contracts, facilitate forums/regional meetings, and deliver sales-focused short-term strategies.Back-end areas include P&L, marketing, promotions, product development, visual merchandising, national inventory management, Health & Safety, audits, legislative inspections, brand development and competitor analytic review.Leading the launch, opening, management and optimization retail outlet conversionsInspections/Audits Software, Retail Checklist, Auditing & Online Training Programs rolled out nationally in all sites.Oversee all franchisees with focus on evaluating performance, driving product innovation, preparing annual regional sales budgets and brand management activities.Operations advisor on key financial and operational areas such as merchandising, minimizing expenses, planograms, store layout planning, driving sales, margin improvements, poor store turnarounds, maintenance standards, procurement and marketing. QualificationsPosition related tertiary qualification required.Min 5-7 years experience in a Regional / Area / Operations Manager roleMin 5-7 years experience in Franchisee / Fuel / Retail OperationsDrivers licenseAvailable to travel between sites & regionsComputer literate (MS Office & Google Suite)Point of Sales / Arch / Winbranch / AURA / GAAP experience (adv) Criteria Leadership and Teamwork Critical thinking and problem solving Communication Skills Effective Time Management Adaptability Fast Learner Computer Skills Customer Service Ability to Work Under Pressure Ability to Multitask Project Management Administration Skills A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.