Area: Midrand Team coaching and effectiveness management:Appoint, build and maintain a first class cohesive sales team and provide ongoing motivationAgree Reps roles, performance criteria, objectives and standards of work execution and monitor performance on an ongoing basisFoster the development of individuals with the appropriate level of needs analysis, coaching and support; Ensure the coaching process is firmly entrenched and coaching plans are effectively implemented:Assess reps against sales calls best practiceIdentify strengths and areas for improvementCoach reps on sales and submit coaching plans and reportsPlan career and succession paths; formulate and action tailored Key Performance Indicators (KPIs) that underpin employee development and growth and are aligned to Leadership CapabilitiesImplement appropriate recognition and incentive schemes to align the team with company goals and drive performanceFacilitate departmental and interdepartmental collaboration participation, communication and support to maximise performanceAvailability of skills and expertise in region to achieve long term objectives i.e. right person in right jobAnnual performance agreements; KPIs; quarterly coaching plans and career/succession actionedEstablished culture of accountability; every employee has a meaningful stake in performance outcomesEffective coaching and development process resulting in growth in subordinates scope and/or depth of competence; positive feedback from reps on coaching provided; comprehensive coaching plans and reports70% of time allocated to co-travel and coaching of reps; coaching reports submitted timeouslyEffective recognition and reward system, regular meetings with each sales person, monthly meeting with team, CEO and Sales Director.Developed Territory Action Plan (TAP) and provision of leadership:Adjust territory call plans and create rep call plans aligned to the segmentation and targeting exercise; team resources and capabilities; and company requirementsThink strategically - develop and implement a territory action plan (TAP) that reflects focused analysis and the longer-term objectives for designated product ranges within Nicola Js business strategyAllocate appropriate resources across sub-territories and customer groups and prioritise actions based on sales impact, national segmentation and targeting.Work collaboratively with the CEO to execute marketing strategies.Drive performance through successfully communicating the territory action plan as agreed; define actions to build rep and team capabilitiesComprehensive and SMART TAP approved by CEO (completed quarterly) to be presented at quarterly business review meetingsAction plans, budgets and responsibilities in place for reaching regional targets and achieving long-term goalsReported sales figures vs. targets of designated product rangesReports on TAP implementation issues and reported achievement of TAP objectives quarterly Managed and achieved Territory Action Plan:Ensure that objectives and standards of performance are understood and owned by sales reps.Leverage existing business relationships and loyalty to the Nicola J brand -engage customers in the development of solutions, seek to understand underlying issues/needs and pro-actively engage the customer in identification of solutionsFor sales targets, budget, KPIs and Smart actionsAssess the performance against targetsExplain the gap and route causeAct decisively and quickly based on analysis of data; take corrective actions/ provide support as required to achieve targetsEnsure proper management of resources creating maximum return through continuous monitoring and analysis; adapt plan as requiredProvide an appropriate and satisfactory system for effective communication with all members of the team; communicate performance progress during field visits and team meetingsContinuously seek input from the cross functional team and incorporate diverse views into decisions and proposals Measurement criteria:Sales team members understand how they drive performance, linked to clear metrics they can controlActions and decisions reflect needs of the customer and build and leverage business relationshipsKey performance indicators clearly defined; performance by sub-territory is actively monitored on a daily basis, using financial and other performance indicatorsReported sales figures vs. targets; quarterly review of strategies completed and actionedEntrenched internal communication systems ensure pro-active communication and information sharing, to ensure team members are kept informedDaily monitoring of Sales Force Effectiveness metrics: calls vs. budgets; coverage; frequency; days in and out of fieldWork collaboratively with cross functional teamEffective and accurate monitoring sales performance results in pro-active decision-making and actionAll admin requirements met and the CRM program is implemented.Demonstrated skill levels and leadership effectivenessImplementation of agreed developmental planTeam members display behaviours consistent with the Nicola J culture and leadership capabilitiesFeedback from teamEvidence of reporting within SOP timelinesAccurate and complete reports of matters relating to SHE and implementation of all points. Maintained administrative systems and control:Effectively use tools and data for monitoring and controlling the sales team performance against business plan and budget including:Sales reportingKPI controlCoaching systemImplement and Manage the CRM requirements:Logging of callsAccuracy and currency of data on SAGEEnsure team members meet all admin requirements e.g. expense reports, business reviews, sales gap analysis, budget achievement.Report as required on territory action plan implementation and budget spend and take corrective action as required Alignment of personal and company values:Align with the values and vision of the CompanyDevelop and rolemodel a culture recognising need for work-life balanceFacilitate the development of a diverse and harmonious working environment and actively encourage the development of the Companys cultureDisplay and drive the development of leadership capabilities in the regionCustomer complaints reporting:Report any customer complaint in line with our SOP.Safety Health and Environment:Maintaining a safe and healthy workplace and identifying and understanding the specific SHE risks and requirements for staff and teamMaintaining a reliable process for setting up, delegating responsibility for, and reviewing the effectiveness of risk-management decisions and controlsMaking sure the staff understand the full range of their SHE responsibilities and are trained against identified needs to perform their jobs safely, in a way that protects the environment and otherwise in line with Policies and applicable laws, regulations and proceduresSupervising the staff, making sure that they take personal responsibility for managing the SHE risks associated with their roles, and that their performance against SHE responsibilities is built into the job appraisal and appointment processMaking sure that any accidents, incidents and non-compliance with the policy or any legislation issue are reported and investigated and that appropriate corrective action is taken.