Our client requires the services of an Operations Consultant (Advanced)Amazing brand with cutting edge technologyExcellent teams in Global team collaborationHigh work-life balance with Flexible hoursAgile working environmentPOSITION: Contract until December 2026EXPERIENCE: 4-6 Years relevant experienceCOMMENCEMENT: As soon as possibleQUALIFICATIONS/EXPERIENCESouth African citizens/residents are preferred.Two years IT related working experienceESSENTIAL SKILLSFluent English-speaking, including Business reading and writingFluent German-speaking, including Business reading and writingADVANTAGEOUSInformation Technology Qualification (Advantageous, but not a pre-requisite)ROLE:IT experience delivering operations support servicesStrong analytical and problem-solving skills with a high attention to detailProvide Production Support (IT) for all English and German GROUP PlantsBe the telephone call recipient of IT incidents related to production issuesPre-qualify IT-incidents and classify additional relationshipsFix incidents in IT systems in accordance with User manualsMonitor IT system error messages and process accordinglyProvide guidance throughout the Incident management processesInitiate the IT escalation process, when requiredProcess email requestsServe as an Information channel for Management and end-usersWork shifts as part of a team providing24 x 7 x 365 support#J-18808-Ljbffr