These jobs were popular with other job seekers Kwena Human Capital Employee Benefits Manager (Retirement Fund Administration - Everest - Midrand, Johannesburg) Permanent Full Time Published: 1 day ago EE/AA Easy apply IntroductionOur client, a leading employee benefits solutions company within the financial services sector, is currently seeking to employ a Head of Administration to join their team based in Midrand, Johannesburg. This position reports directly into the COO of the business.Main Purpose of role:To provide strategic direction and input regarding the administration of employee benefits in line with client needs and working closely with the Executives and IT to implement and drive strategic changes.Manage a large team of client services administrators for a portfolio of funds, as well as lead the team and manage workflow.The Head of Administration will direct, administer and coordinate the internal operational activities of the organization in accordance with policies, goals, and objectives established by the Chief Executive Officer and the Board of Directors. The Head of Administration will assist the CEO in the development of organizational policies and goals that cover operations, personnel, financial performance and growth of the functions and or business units mentioned above.Duties & ResponsibilitiesSTRATEGIC:Directs internal operations to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the enterprise.Participates in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives.Recommends their adoption to the Chief Executive Officer.Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the enterprise.Develops and establishes operating policies consistent with the CEO’s broad policies and objectives and insures their adequate execution.Appraises and evaluates the results of overall operations regularly and systematically, and reports these results to the CEOEnsures that all activities and operations are performed in compliance with local, state, and SARS regulations and laws governing business operations.Develops and maintains a sound plan of organization.Establishes policies to ensure adequate management development and to provide for capable management succession for those functions/business units falling under his/her responsibility.Directs the development and establishment of adequate and equitable personnel policies throughout the organization, including compensation policies and employee benefit plans.Ensures that the interests and welfare of employees as individuals are preserved and protected.GENERAL MANAGEMENT:Managing overall administration team for the full function of employee benefits (contributions, claims, exits etc )Applying the rules, policies and administration procedures of different funds in accordance with the Company standard service level agreementsOrganizing and managing administrators' activities when attending to members so that responses are delivered in a professional manner according to the requirements.Ensuring that monthly productivity targets are metMonitoring performance and productivity standards and identifying areas of improvement/ Providing agents with feedback on productivity targetsAssisting in coaching, training and development of staffDriving excellent service provision to contribute to the retention of clients which will result in attracting new business through proactive relationship managementEnsuring that responsible managers/team leaders are analyzing and investigating claims before the business can make a payment to the customerEnsuring that company procedures are followed in the processing of claims and that benefits are paid to those who are eligibleEnsuring that payment of claims are on the basis contractual agreements between the business and the clientChecking and ensuring that thorough investigations have been conducted for finalizationBuilding and managing relationships with internal departments and clientsEnsuring that set targets are met on a daily and monthly basisRECORD KEEPING AND FILINGEnsure all documentation relating to umbrella funds are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the systemFull fund administration system filingREPORTINGPrepare, analyse and present ad hoc reports as and when requestedPrepare, analyse and present an accurate report for Trustees meetingsHave the ability to report at Trustee meetingsQUERY RESOLUTIONAttend to queries or inquiries by members within the required timelinesProvide assistance to employers or service providers, where necessaryRELATIONSHIP MANAGEMENTBuild and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with professionallyTIME MANAGEMENTMeet production standards in terms of quantity and quality.Manage work outflow timeouslyDesired Experience & QualificationRelevant BCom, or Bachelor’s Degree, MBA Preferable10 years’ relevant experience in a similar position within the employee benefits/ retirement fund administration industryMust have experience with reporting at trustee meetingsIntermediate - Advanced MS Excel skillsInterested?Suitable individuals are encouraged to send their updated CV to warren(at)kwena(dot)net for immediate consideration.These jobs were popular with other job seekers#J-18808-Ljbffr