JOB TITLE: Quality ManagerDEPARTMENT: Customer ExperienceBRANCH: Stellantis South AfricaREPORTS TO: Head of Customer ExperiencePURPOSE OF POSITION:As the Quality Manager, you will play a crucial role in ensuring that Stellantis' products, services, processes, and operations consistently meet or exceed established quality standards and customer expectations. Quality managers play a crucial role in maintaining and improving the overall quality of the organization's outputs. Their responsibilities include:MINIMUM QUALIFICATIONS: A bachelor’s degree in quality management or a related field.A postgraduate degree in quality management or a related field would be advantageous.Certifications from recognized bodies such as Certified Quality Manager, Certified Quality Engineer, or Certified Six Sigma Black Belt.COMPETENCIES AND SKILLS:Communication Skills: Excellent verbal and written communication skills are essential to convey information effectively to different stakeholders, from team members to senior management to customers.Analytical Skills: The ability to analyze data, recognize trends, and identify areas for improvement is key to this role.Problem-solving skills: Quality management involves identifying problems and coming up with effective solutions.Customer Service Orientation: Understanding and prioritizing the needs and concerns of customers is important in this role.Project Management Skills: You will often be handling multiple projects at the same time, requiring strong organizational skills and the ability to meet deadlines.Technical Proficiency: Knowledge of quality assurance tools, methodologies (like Six Sigma, Lean), and CRM software is often required.Attention to Detail: Excellent attention to detail to ensure quality standards.EXPERIENCE:A minimum of 10 years of experience in a quality management role, ideally within the automotive industry.A background in customer service can be beneficial, as this role involves understanding and improving the customer experience.Proven experience in managing projects, especially those related to improving quality and customer service.Practical experience with tools and systems related to quality management, such as Six Sigma or Lean methodologies.Experience in analyzing customer data to derive insights and inform strategies can be a significant asset.KEY DUTIES AND RESPONSIBILITIES:Develop and implement quality control processes and systems that ensure excellence in customer experience. Conduct regular audits to evaluate the effectiveness of these processes.Oversee the collection and analysis of customer feedback to identify areas for improvement. Implement strategies to address these areas and enhance overall customer satisfaction.Collaborate with various teams including Sales, Marketing, and Product to ensure that quality standards are met in all customer touchpoints.Train staff on quality assurance procedures and protocols. Instil a strong culture of quality within the team.Ensure compliance with industry regulations and standards related to quality assurance.Regularly report on quality metrics, customer feedback, and improvements to senior management.Foster a culture of continuous improvement within the organization. Regularly review and update quality processes to keep up with industry best practices.Advocate for the needs and expectations of the customers within the organization. Ensure customer feedback is incorporated into product development and service delivery.Work closely with other departments to optimize customer-related processes to improve efficiency, reduce errors, and increase customer satisfaction.“At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future.”#J-18808-Ljbffr