Infrastructure:Coordinate with IT Manager to ensure availability and reliability of servers to meet business demandsEnsure physical security, integrity and safety of the server farmProvide 1st & 2nd line technical support to users nationallyOversee back-office administration to ensure proper server/service monitoring and administration, backups and job scheduling according to business needs and ICT best practice standards to ensure availability and accessibility of ICT infrastructure in accordance with service level agreements (SLA’s)Perform daily server health checksContinuous Maintenance:Carry out after hours and weekend maintenance on all server/network related upgrades, installations & repairsSchedule downtime and negotiate with vendors to carry out maintenance with the least possible downtimeManage after hour server shutdown & startup IT & non-IT related maintenanceOnsite, Telephonic & Remote Support:Provide support to all users in the Group, be it physical or remote supportBackups:Proactive reporting of daily backupsDaily check of NAS device readiness for backupsReporting:Monitor, report and escalate on server and network capacity thresholds of the ICT infrastructure to ensure availability and accessibility of ICT infrastructure in accordance with SLA’sMonitor, report and escalate on any client end issuesMobile Device Support:Support hand held and tablet devices on wireless networkConfigure and support hand held devices for e-mail deliveryMail for Office 365Security:Implementation and maintenance of anti-virus softwareManage leavers procedureProviding periodic reporting on information security issuesSupport levels:Share 1st line support with IT AdministratorHandle all escalated 2nd line supportHandle all 2nd line support across all branchesGeneral:Provide technical feedback to team members and managementMaintain a clean and viable workspaceEnsure Server Rooms neatness at all timesExperience requiredMin 5 Years desktop support and server administrationQualificationsGrade 12 is a minimum requirement with a relevant IT Qualification. MCITP will be advantageous. A+/N+ requiredSee Job profile for Hardware and Product Knowledge requiredCapabilitiesKnowledge of business technical infrastructure now and futureKnowledge of technical products pertaining to businessKnowledge of hardware and software requirements and standardsExcellent general knowledge of information technologyProject related skills and competenciesGood client liaison skillsGood interpersonal skillsExcellent problem solving and analytical skills#J-18808-Ljbffr