Hire Resolve’s client in the Retail Industry is urgently seeking the expertise of a General Manager to join their team in Nelspruit, Mpumalanga.Responsibilities:Ensure achievement of profitability by managing margins and discountsMonitor and manage expenditures within flexible budgeting (revenue and income achievement)Implement corrective action where targets are not achieved to ensure consistent profit growth of the branchEnsure goods received are checked, GRV’d, and put away dailyEnsure the accuracy of stock through daily cycle countsEnsure customer satisfaction by delivering in full and on timeAchieve agreed Customer Service turnaround standardsEnsure deliveries to Customers by the couriers are within agreed service standardsMonitor Customer service standards in the Call Centre /Internal SalesEnsure the Warehouse operates within standard operating proceduresEnsure all complaints and queries are resolved within SLA e.g., logistics, pricing, returns, and repairsEstablish and build Customer relationships and take personal ownership of resolving complaintsDrive usage of digital platforms by promoting and implementing online transactionsManage head counts and overtime within agreed budgetsMaintain effective leave planning and absenteeism managementFacilitate training and development interventionsReview performance in discussion with employees, agree on ratings and set goals for a new periodContinuously communicate and provide constructive feedback and coaching to employeesTake disciplinary action where requiredDevelop a formal succession plan for key positionsAdhere to OHSA requirements e.g., training, safety reps, administration, meetingsEnsure the protection and security of all company assets within policy and procedureImplement and ensure adherence to all internal controls.Compile meaningful and accurate management reportsRequirements:Grade 123-year qualification in Business Management or Commerce8-10 years of Sales and Operational Management preferably in the PPE industry at the Senior Management levelStrong Leadership skillsOrganized with attention to detailA team player who works well with othersProactive natureExcellent Communication skills and interpersonal skillsMust be situated in Mpumalanga.Benefits:Salary: R850K/yr - R1Mil/yr, salary negotiableContact Hire Resolve for your next career-changing move.Salary: negotiable.Our client is offering a highly competitive salary for this role based on experience.Apply for this role today, contact Ashley Feldtmann at Hire Resolve or on LinkedInYou can also visit the Hire Resolve website: hireresolve.us or email us your CV: logistics@hireresolve.za.comWe will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.#J-18808-Ljbffr