WHAT WE DOWe're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it!Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.OUR VALUESCollaborative - we’re a clan and work together as a team, always towards a common goalCommitted - we’re accountable and follow through no matter the challengeCurious - we look for better ways to do things and make a positive differenceConnected - we stay close to, learn from and look to understand each other and our customersCompassionate - we go out of our way to care about our colleagues, our customers and our communityOVERALL PURPOSEWe are seeking an experienced Site Reliability Engineer to join our team. The ideal candidate should have a deep understanding of Microsoft Azure, cloud computing, and distributed systems. As a Senior Site Reliability Engineer, you will be responsible for monitoring, maintaining and improving our Azure-based infrastructure and applications, ensuring their reliability, scalability, and security as well as acting as the technical escalation to both Junior and Intermediate Site Reliability engineers and representing the Site Reliability team in CAB as approver.Responsibilities will include:Monitor Azure alerts and respond to incidents, including participation in root cause analysis and developing remediation plansRespond to and resolve service requests related to the Azure infrastructure and applicationsBuild and maintain a comprehensive set of Azure alerts based on Azure standard monitoring tools, Logic Apps and Azure Log Analytic Queries (KQL) to provide a holistic view of our infrastructure and application performanceMonitor and analyse performance and usage metrics to identify areas for improved alerting, platform optimisation and reliabilityPartner with our internal Developers and DevOps teams to build, monitor and manage highly available, reliable, scalable and resilient architectures with high levels of visibility on AzurePartner with Microsoft to resolve complex remediation and improvement as required in our Azure environmentPartner with our internal SecOps team to ensure the security of the Azure infrastructure and applications by implementing and enforcing security policies and best practicesDevelop and maintain automation scripts and tools to streamline deployment and management of Azure servicesContinuously research and evaluate new Azure features and services to optimise our infrastructure and improve our application development workflowsParticipate in on-call rotation to provide 24/7 support for critical systemsAct as a monitoring resource on all Changes and Releases happening in your on-call rotation as is required.THE COMPETENCIES WE’RE AFTERStrong written and verbal communication skillsAbility to communicate complex technical concepts to non-technical stakeholdersAbility to work independently and as part of a teamA proactive, collaborative and high attention to detail approach to issuesA quick and hungry learnerHighly credible and trustworthy with an open and honest approachStrong planning skills and ability to prioritiseAdaptable and flexible with resilience to change and ambiguityAdaptable between proactive and reactive support in real timeAbility to mentor and grow othersTHE SKILLS AND EXPERIENCE WE’RE LOOKING FORMatric certificate or equivalent5+ years of experience in monitoring and maintaining Azure infrastructure and platformsStrong understanding of Azure services such as Web Applications, Functions and Application GatewaysExperience in monitoring, logging and troubleshooting in Azure using App Insights, Azure Monitor, Log Analytics, Logic Apps and Query Performance measures in SQL DatabasesExperience in monitoring and Troubleshooting SQL Databases in AzureExperience with automation tools such as PowerShell, Azure CLI and ARM templatesStrong troubleshooting and problem-solving skillsExcellent communication and collaboration skills to work with cross-functional teamsMicrosoft Azure Administrator Associate or above required (AZ-104), Azure Developer Associate or above preferred (AZ-204)Microsoft 365 Fundamentals advantageous, but not requiredITIL Foundations or above preferredFamiliarity with DevOps practices and tools such as Azure DevOpsExperience with Grafana, Jira, OpsGenie and PRTG beneficialALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS#J-18808-Ljbffr