ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS Job title: Senior Site Reliability Engineer (Senior Azure Cloud Engineer) Reporting to: Site Reliability Team Lead Location: Cape Town WHAT WE DO We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, so they can spend more time doing what they love. We’re looking for Lulas who love to make a difference to join our team and change the game. OVERALL PURPOSE We are seeking an experienced Site Reliability Engineer to join our team. The ideal candidate should have a deep understanding of Microsoft Azure, cloud computing, and distributed systems. As a Senior Site Reliability Engineer, you will be responsible for monitoring, maintaining and improving our Azure-based infrastructure and applications, ensuring their reliability, scalability, and security as well as acting as the technical escalation to both Junior and Intermediate Site Reliability engineers. Responsibilities will include: Monitor Azure alerts and respond to incidents, including participation in root cause analysis and developing remediation plans Respond to and resolve service requests related to the Azure infrastructure and applications Build and maintain a comprehensive set of Azure alerts based on Azure standard monitoring tools, Logic Apps and Azure Log Analytic Queries (KQL) Monitor and analyse performance and usage metrics to identify areas for improved alerting, platform optimisation and reliability Partner with our internal Developers and DevOps teams to build, monitor and manage highly available, reliable, scalable and resilient architectures on Azure Partner with Microsoft to resolve complex remediation and improvement as required in our Azure environment Partner with our internal SecOps team to ensure the security of the Azure infrastructure and applications Develop and maintain automation scripts and tools to streamline deployment and management of Azure services Continuously research and evaluate new Azure features and services to optimise our infrastructure Participate in on-call rotation to provide 24/7 support for critical systems THE COMPETENCIES WE’RE AFTER Strong written and verbal communication skills Ability to communicate complex technical concepts to non-technical stakeholders Ability to work independently and as part of a team A proactive, collaborative and high attention to detail approach to issues A quick and hungry learner Highly credible and trustworthy with an open and honest approach Strong planning skills and ability to prioritise Adaptable and flexible with resilience to change and ambiguity Ability to mentor and grow others THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR Matric certificate or equivalent 3 - 5 years of experience in monitoring and maintaining Azure infrastructure and platforms Strong understanding of Azure services such as Web Applications, Functions and Application Gateways Experience in monitoring, logging and troubleshooting in Azure Experience with automation tools such as PowerShell, Azure CLI and ARM templates Strong troubleshooting and problem-solving skills Excellent communication and collaboration skills to work with cross-functional teams Microsoft Azure Administrator Associate or above required (AZ-104) Microsoft 365 Fundamentals advantageous, but not required ITIL Foundations or above preferred Familiarity with DevOps practices and tools such as Azure DevOps beneficial Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent checks. #J-18808-Ljbffr