Italiano | Italian Speaking Brand AmbassadorOur clients are experts in customer relations. They help brands that trust us to take care oftheir most valuable asset: their customers. They are a multicultural team of 1,500 employees based at 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, and Tokyo.Today they work in synergy with more than 350 brands as close as possible to their customersin the luxury, lifestyle, fashion, automotive, insurance, banking, and media sectors.Their mission: to transform every interaction with the customer into an opportunity to createvalue and cultivate the uniqueness of the brand.In concrete terms, They manage the omnichannel relationship across all of the brand'stouchpoints (pre-sales, sales and after-sales) on the customer's preferred channel andlanguage of communication.Job Type: Full TimeLocation: Cape TownJob RoleOur client is currently looking for an essential profile: an Italian Brand Ambassador tomonitor & improve the quality of our interactions with brands that place their trust in us.As an Italian Brand Ambassador, you will play a vital role in ensuring exceptional customerservice and maintaining the highest quality standards for luxury brands. Proficiency in Englishis essential.Under the management of the Italian Brand Ambassador Team Leader, your primaryresponsibility will be to assess and evaluate customer interactions, provide feedback, andreport to campaign team leaders.Our Brand Ambassadors respond to the daily requests of customers by providing a dimensionof listening, empathy, proximity, and advice.RequirementsFluency (oral and written) in ItalianAbility to Speak EnglishMatric with Tertiary education advantageousMust have the right to work in South AfricaSales experience desirableMulti-channel focusAbility to undertake training with regards to the product specificationsTrack record of success in meeting challenging targets and deadlineMS Word - excellentMS Excel - excellentMS Outlook – excellentMS Internet- excellentExcellent written and oral communication, presentation, and interpersonal skills (Italianlanguage).Ability to use independent judgment and apply insight, when necessary, always seekingto be proactive and assertive within the parameters of the job.Ability to translate/interpret applications and data, presenting the findings in a userfriendly and practical format.Excellent administrative, analytical and numeracy skills.Goal-oriented outlook takes initiative and follows through proactively.Leadership and mentoring abilities.Excellent interpersonal skills and works effectively within a team environment.ResponsibilitiesEnsure all outbound calls are conducted in a professional, friendly and polite manner.Demonstrate excellence in customer service by achieving specified performance standards in the handling of calls on the telephone.Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.Ensure that the SLA are met and exceeded with respect to back-office processingrequirements as per client requirements.Be able to contribute to the continuous improvement of operations and support thebusiness.Assisting with any other duties that may be reasonably expected of you within theCompany from time to time.#J-18808-Ljbffr