Our client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Supervisor position based in Eerste River, Gugulethu, Mandela Park and Khayelitsha.Job Purpose:The purpose of the Floor Supervisor is to effectively plan, control and monitor the performance of the floor department including groceries, perishable, frozen and back up areas and ensure they operate at an optimal level.Responsibilities:Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are importantHandle all customer questions and concernsUse customer suggestions and complaints to guarantee that the needs of the customers are being metEnsure staff adheres to required customer serviceMeet sales target develop and implement strategies to meet sales targets.Meet gross profit targets develop and implement strategies to meet GP targetsMaintain expenses within budgetContain shrinkage within the budget develop and implement shrinkage controlsWastage consistently monitor wastage and develop and implement methods to reduce wastagePerformance per product category. Optimize sales m/² for each department by setting targets per product categoryEvaluate rate of sale / product category and implement recommendations for improvementIdentify ideal stock levels per product categoryDetermine range per product categoryEvaluate ordering record per product category in relation to rate of saleEvaluate delivery schedules and implement recommendation for improvement on a monthly basisConduct spot checks of the products received dailyAssist with category stock counts cyclical schedule and investigate variancesEnsure the best methods for stock rotations and ensure complianceEvaluate stock levels according to rate of saleSkills Required:Honest and trustworthyCustomer service orientated and a willingness to deal with people every dayAbility to create teamwork environmentAttention to detail throughout the storeAbility to identify and solve problemsTake initiativeCommunication skills in order to train staff members and communicate problem areasAccurate with figuresAttention to detail - AccurateCommitment to Perishable and qualityGood people management skillsBe able to take initiativeBe able to delegate effectivelyBe able to operate independently and as part of a teamGood administration skillsQualification and requirements:Grade 122 years managerial experienceSalary - Market relatedWorking hours - Monday to Sunday, Rotational shiftsShould you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number L8RW3WWV subject heading or email body.Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za#J-18808-Ljbffr