Our client based in Cape Townspecialise in private villa rentals, offering an extensive array of handpicked properties. Their focus is luxury villas and other beautiful properties located throughout Southern Africa and they are looking for an experienced Reservations Consultant to join their team. Reservations and Guest Relations: Assisting with quotes Recording details of telephonic and other requests Emailing information to clients (agents and direct) Following up on sent quotes. Communicating details to of bookings to property owners Completing administration documentation to agents Dealing with requests for additional services, eg chef, concierge services. Preparation and sending of final documentation and re-confirmation of booking to guests and agents. Product: Providing the MDwith assistance on all product listings and management of listing agreements Co-ordinating all listing details, such as images or photo shoots (If required) Liaising with owners when asked to by MD. Ensuring accurate details are displayed on the website and updating when necessary. Handle new portal listings as part of product. Rates: Sourcing rates for all products including external suppliers Maintaining an up-to-date internal master rate sheet Preparing the new season's master rate sheet RACK and STO rate sheets Portal administration: Maintaining accurate records of all listings on other portals Updating details, including facts and availability, on these portals when necessary Handle new portal listings as part of product. Duties are not limited to the above and may include additional tasks from time to time. Requirements : Experience in the tourism industry or tourism qualification advantageous Strong administration skills Excellent communication skills Systems driven. Knowledge of Nightsbridge Computer skills including MS Office Attention to detail. Goal oriented Team player Willingness to handle after hours calls and check ins on rotation basis. Own transport essential Valid drivers licence #J-18808-Ljbffr