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Network Operations Technician
TalentCru
South Africa, Cape Town
Our client in the telecommunications industry is hiring for a Network Operations Technician as an Independent Contractor for 6-months to be based in Cape Town.Role Purpose:Monitoring of the Transport network(24/7), troubleshooting and co-ordinating resolution of fault with the various support areas. Perform root cause analysis and drive incident lifecycle.  Incident Management Problem Management.Network Management processes and principlesIP Systems/NetworksTransport Core and Access Networks and ServicesGSM knowledge and related technologiesMust have technical / professional qualifications:Matric essentialDegree/3 Year National Diploma (S4)/within the Electrical Engineering /Information Technology /Computer Science/ Software Engineering is essentialAt least 3 years working in the Transmission / IP Networks environment • To ensure that all network elements are monitored on a 24/7 basis.• Capture all network incidents on the FMS• Report, handover and escalate all network faults according to NMC Fault Handling and Escalation Procedures within the prescribed service level agreements• Hand over all relevant network incidents to operational support• Conduct proactive intervention including routine tests• Provide technical leadership, training and support to staff• Conduct hand-over at shift rotation.• Monitor and manage network• Manage planned works• Manage and compile reports• Participate in departmental projects• Provide support
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