Job Purpose: The position is a combination of administration support, data capture, query resolution processes, client liaison and general office support. Responsibilities: Generate and follow up iComply documentation and update CRM Capturing of: Monthly billing statements Suspensions and reinstatements (including SMS communication to members) Gap claim requirements were not submitted by the company Weekly checking of the Discovery website on addition of dependant requirements Assist Support Centre Consultants where and when required Backup for Support and Admin Centre staff Resolve complex medical aid claims Follow up and investigate returned postal and other communication and update database accordingly Attend to specific client servicing needs Assist with special Client and Practice related projects, where required Assist with Wellness Days where required Perform any other additional duties or responsibilities, which reasonably fall within the ambit of the job description, or in accordance with operational requirements of the business Minimum requirements: Grade 12 / NQF4 qualification 2 years relevant healthcare work experience within the financial services industry Proficient in both spoken and written English and at least one other of the official South African languages Computer literacy (MS Office) Competencies required: Client centricity Communication skills Attention to detail Team player #J-18808-Ljbffr