Job Description:Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people.(ads1)Job Responsibilities:Work with operations manager in documenting process flowsRoute issues and bugs that need engineering expertise to the development teamsWork on developing canned responses for common questionsRemove content as they are identified by the QA teamInvestigate payment concerns brought up by customersNotify vendors that their content has been removedMaintain and improve a knowledge base with unique vendor requests and their solutionsProcess and Respond to emails received from publishers in English and GermanRoute legitimate payment concerns to Accounts PayableReprocess stuck books through the systemRespond to queries sent to the KDP forumsJob Requirements:Experience in a technical support process, especially for web enabled software products or services is highly preferredExcellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortablyStrong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalateExcellent written communication skills. Should be able to understand a complex problem and draft a concise email responseBasic familiarity with web technologies and html is highly desirableDemonstrated experience of at least 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external partiesAdditional computer skills certifications in web technologies are preferable.Must be eligible to currently live and work in SADetail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise mannerMust be fluent in German and English in written and verbal communicationJob Details:Company:AmazonVacancy Type:Full TimeJob Location: Cape TownApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr