Job Description: To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e. balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. [ads1] Job Responsibilities: Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests. Assist the client to obtain statements, cards and other relevant documentation from self-service zones. Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system. Facilitate a conversation with the client to assist them to complete their service needs online. Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care. Assist client to download online applications and resolve any log in issues. Address any concerns relating to the queue flow or digital devices. Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device. Educate clients on self-service, digital functionality and features. Educate clients and potential clients on how to subscribe and service their account. Job Requirements: 1 – 2 years Business processes and policies Relationship management Interacting with external customers Product Knowledge Customer service principles Problem solving skills Nedbank security policies and procedures Interacting with customers; resolving queries and managing customer expectations Forex product Diploma Governance, Risk and Controls Job Details: Company: Nedbank Vacancy Type: Full Time Job Location: Kimberley, Northern Cape, South Africa Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr