We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support , with expertise in Hardware, software and troubleshooting. This role is based in Kimberly.Responsibilities and DutiesInstallation, maintenance and support of all hardware and softwareCapture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request.Install and maintain all desktop hardware.Install and maintain desktop software.Install and maintain all computer peripherals.Liaise with external providers for hardware support.Computer fault diagnosisIdentify common problem areas experienced to recommend corrective action.Decide whether to send the computer to the manufacturer for repair.Report shortfall in parts inventory to line manager.Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative Systems.Computer Lab/Office demonstrationsProvide user support for the initial training on equipment and software.Assist users in the use of computer software if requested.ICT liaisonDocument instances of hardware failure, repair, installation, and removalForward faulty computers to the workshopCommunicate project statuses to the helpdesk.Coordinate and liaise with the rest of the ICT TeamUser Education: network security/vulnerabilitiesHelp users scan media such as flash drives and diskettes for any malicious ware.Help users with e-mails that they suspect might contain malicious content and provide the Network.Making sure end-point security system is up to date.Develop how-to documentation and videos to support the SPU community.Self-DevelopmentResearch technology trends and latest applicable technologies.Ensure up-to-date skills development plans.Develop, recommend, and implement solutions.Project participationParticipate in ICT projects to ensure that successfully execution of the same.Assist with project scoping and resource allocations.Monitoring, evaluation, and reportingRelevant operational reports as and when required.Research and implement best practices.Communicate and consult with relevant stakeholders. Desired Experience & QualificationRelevant certifications or qualifications in Information Communication TechnologyWillingness to work outside of normal working hours.Minimum Experience 2 to 3 years related experience.Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment.Computer skills (MS Office suite)Experience with major hardware vendors, e.g., HP, DELL, etc.Good communications skillsGood interpersonal skillsAbility to work within a team