These jobs were popular with other job seekers City of Johannesburg Metropolitan Municipality City of Johannesburg Metropolitan Municipality Our client is in the automotive industry and they are based in South Africa. They distribute quality branded parts and components into the African market.Responsibilities:1. Develop, implement and manage sales activity of the internal sales team.Set and achieve sales targets within the team.Monitor and drive the performance of the team against these targets.2. Develop and drive the internal sales team to achieve key sales metricsOrder intake and revenue targetCall cycle targetsCRM usageRange and Depth Growth3. Develop a Competent TeamIdentify training needs and develop training plansIdentify great performers and manage reward and recognition.Identify poor performers and manage the process accordingly.Follow up with coaching and counseling.4. Measurement and controlIdentify key result areas for the sales team.Develop measures which monitor the key result areas.Communicate key result areas and manage result areas with the team.5. Customer ServiceMonitor service levels.Establish standards.Set measuresProvide customer service and sales skills trainingObjectives:To manage the internal sales team, in the delivery of their daily, weekly and monthly sales targets.To develop, implement and monitor all sales activity levels within the department, including call volumes, CRM usage, customer call plan adherence, daily order in-take and invoicing volumes, and customer service delivery.To develop and adapt processes to ensure that the divisions internal sales team meets best of class standards in terms of sales and customer services.Responsible for the daily management of the internal sales team, coordinating and motivating all internal sales staff.Improve sales turnover and profitability of the division.Directly support the National Sales manager in all sales activities and fulfill the role of internal sales support for all Key Accounts which are managed directly by the National Sales Manager or Business Development team.Actively collaborate with all support functions in the business, Finance, Procurement, Product Management, Operations and Marketing to achieve the above objectives.Key Performance Indicators:Achievement of Divisional Sales Targets, Revenue and Margin.Achievement of customer width and depth growth targets, monthly.Achievement of daily, weekly and monthly order in-take targetsEffective management of sales administration (order book, returns, credit notes etc)Effective team management (Call Cycles, CRM, Systems) RequirementsEducation:Matric and/or Degree/Diploma specializing in Sales ManagementExperience:Minimum 5 years Internal Sales Management experience within a medium to large environment, preferably within a business-to-business trading sales environment where the internal team sell to a large network of repeat customers. Previous experience in an Automotive/Industrial internal sales environment will be beneficial.Languages:Interpersonal Skills:Good communicator with strong presentation, and strong telephone sales skillsHigh levels of energy and ability to motivate and drive an internal sales team.Professional & well GroomedHigh level of integrity and confidentialityCommercially sound with excellent computer skillsDiligent with attention to detailDriven, confident, self motivated and results orientatedTeam player with excellent people management skillsPrecise and responsible with good organizational skillsPossesses a continuous improvement cultureDisplays a strong customer service ethicMature with ability to tolerate high levels of stressDisplays initiative with good levels of entrepreneurial spiritKnowledge:Knowledge and understanding of automotive aftermarket advantageous but not essential.Knowledge and previous experience on CRM systems in a sales environment.Knowledge of internal sales process and internal sales best practices.Knowledge of the specific tools utilized within the internal sales department.Knowledge of the consumer protection act and or any other regulatory acts which may affect the role.Specific Skills:Excellent communication skills – both oral and writtenExcellent business acumenStrong customer focus and ability to manage a team in a team environmentAbility to work within a highly pressurized and fast-paced environmentLeadership skills and ability to motivate and develop staffExcellent Computer Literacy (MS Outlook/Excel – advanced skills requiredCRM software usage skills requiredAbility to make affective and meaningful decisions to facilitate the efficient running of the internal sales teamCustomer and people conflict management skillsAbility to set, meet and exceed targetsAbility to manage changeCTC R35 000 - R45 000 + commission HR Services, Recruitment & Selection These jobs were popular with other job seekers City of Johannesburg Metropolitan Municipality#J-18808-Ljbffr