THE COMPANY Our client is a software development company founded on the continent of Africa in 1999. They deliver full-stack BSS/OSS solutions to a global footprint of telecom operators. As experienced systems integrators, they play a crucial role in the technology planning and development with their customers, always looking for new ways of delivering real value and providing competitive advantage whilst keeping abreast of future technologies, frameworks and methodologies. They offer an extensive modular product suite, and their management team boasts a combined 140 years of experience in the ICT industry, particularly in demanding emerging markets. A friendly and supportive team with a work hard and play hard culture. Their environment encourages personal growth and leadership cultivation which speaks to their Vision of continual improvement, integration and simplification of their client's business, being their partner, committed to their success. JOB DESCRIPTION Junior Support Engineers are expected to perform effective Preventative maintenance by systematically inspection, detection and correction of incident failures either before they occur or before they develop into major defects. Type of role: Fixed Term Contract of 6 months (you will be a regular employee for 6 months, not a contractor ) ABOUT YOU • Workable SQL knowledge. PLSQL will be a definite advantage. • Workable knowledge of Linux will be an advantage. • Oracle APEX skills would be very beneficial • Bash Scripting will be an advantage • Able to use PL/SQL to retrieve data from ORACLE databases. This includes Procedures / packages will be an advantage. • An understanding of Software Development Life Cycle • An understanding of System Monitoring and alarming processes • Strong Problem-solving skills and accurate forecasting of effort required and closing timeframe. • Comfortable working with all levels in customer organization - engineering; middle management; executive management. • Respect and Valuing Diversity • Multitasker, Self-motivated • Trusting and honest • Accountable • Client/Customer Service Orientation • Efficiency • Quality Assurance • Attention to detail. • Interpersonal skills • Solid Team player • Commitment to team deliverables • Cooperative, Harmonious • Communication skills • Well-groomed and professional • Adaptability • Ability to work under pressure Responsibilities will include (but not be limited to) the following: • Maintain inter-departmental relations • Keep Company info confidential. • Live by the standards and values of the company. Always behave and look presentable even outside working hours. • Keeping up to date with all changes in applicable Processes and procedures. • Adhere to Health and Safety implementation, policies and procedures. • Keep to scheduled working hours. • Interact with supervisors /other managers / staff and any clients in a friendly and courteous manner. • Manage and build corporate image. • Day to day support of all company software and systems deployed at international telecommunications network operators. • Analysing and debugging of system and postpaid application issues. • Take ownership of allocated customer issues and see issues through to resolution • Research, diagnose, troubleshoot and identify solutions to resolve customer issues • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues. • Provide feedback on Critical issues to support the completion of the Root Cause Analysis documentation. • Regular knowledge base updates. • Perform standby activities (defined as support of Critical and High service impacting incidents) as scheduled. • Actively participate in the deployment of new services and products. • Prepare accurate and timely defined reports within the defined timeframes. • Assist in preparing all required month end reports by the set due date • Attend meetings as requested • Execute defined daily / weekly / monthly maintenance activities across all supported systems. • Actively monitor systems and processes • Identify gaps in the defined monitoring of the systems and processes. • Communicate in a professional and courteous manner at all times – irrespective who you are dealing with. • Be solution focused – brand ambassador. • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service. • Receive instructions from your superior and act on it diligently and effectively. • Working across highly complex environment with multiple business areas involved in the solution. • Extended working hours to participate in conference calls across time. • Extended working hours to perform standby duties as required per roster. • Extended working hours to perform Production Deployments when required Please ignore the salary stated as it is flexible #J-18808-Ljbffr