Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better. Job DescriptionMission/ Core purpose of the Job: The Head of Pre-Paid Customer Value Management (CVM) – is responsible for developing the Customer Value Management (CVM) Pre-Paid and Digital strategy. This would cover the pre-paid base management and development, pre-paid retention strategies, digital strategies, recharges and targeted campaigns.ResponsibilitiesKey Performance AreasMeasures (KPIs for job)Key Job ResponsibilitiesStrategy DevelopmentDevelop and drive the implementation of the CVM Pre-Paid and Digital strategy for MTN SA, enabling the business to drive revenue targets as set and increase the necessary pipeline conversions.Provide input into the CVM business strategy to support the Consumer business in line with the overarching business goals and ensure that MTN maintains and improves its leadership positioningEnsure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworksDefine the standards and set targets for performance across various activities and identify the parameters for measurement of performanceProvide input for the product life cycle and management strategy, in line with overall strategyChurn and retention strategies and campaign executionAs per business plan and business pillarsStaff Leadership and ManagementBuild and manage a high performing team by providing leadership, role clarity, training and career development;Source, induct and manage talent in accordance with legislative guidelines;Ensure open communication channels with staff and implement change management interventions where necessary;Provide definition of roles, responsibilities, individual goals and performance objectives for the team;Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program;Develop and implement a training plan in order to build and develop skills within the team;Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan;Performance manage resources in accordance with HR policy and legislation where necessary;Actively participate in leadership team and develop skills of own team; andPromote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.As per business planGovernanceStrategic MeetingsHold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions;Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties;Drive adequate risk mitigation and controls, and elicit inputs from relevant parties;Sign off approval on new initiatives;Provide relevant budget for internal projects; andPrepare proposal on change initiatives, SLA policies and procedures.EscalationsManage and resolve issues that will result in severe time, scope, productivity and cost or resource impact; andResolve and provide guidance to issues escalated.TacticalManage all projects and initiatives;Review key risks, issues and dependencies and set mitigation actions; andSign-off / make decisions regarding tactical changes.PerformanceMonitor performance and alignment with MTN global strategy and per industry best practices;Review performance against agreed Key Performance Indicators (KPIs) and review service level agreements;Identify opportunities for improvement and collaborate with respective OPCOs and teams to agree on corrective actions;Ensure provision of appropriate support to consumer functions; andCreate and monitor plan for continuous improvement and monitor adherence to the plans.As per business planReportingReport on a monthly basis to CCO relating to progress made within the division and in accordance with the measurement metrics set by the organisation;Highlight to the management significant deviations from defined performance metrics; andReport on an adhoc basis on specific projects, as required.As per business planBudgetsDevelop and manage of departmental budgets in line with business objectives;Develop and manage project initiative budgets in line with business objectives; andEnsure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers.As per business planOperational DeliveryRevenue from X-sell and up-sell as % of service revenue% of smartphones with data bundles attached% of customers with >2 products/servicesIncremental revenue# of customers saved through retention campaigns% of inbound customers with revenue/margin improvementsDrive best practices and ensure that propositions are correctly targeted and churn is reduced.Ensure subscriber registration and activation is embedded in the customer experience strategy, driving process efficiency and speed and avoiding the negative impact on the customerCollaboration / CoordinationEnsure collaboration with Segments, Channels, Business Intelligence teams to ensure market value creation through branding;Collaborate with other GMs & SMs, under the direction of the GM, to ensure the effectiveness of the consumer business model;Collaborate with BI and Planning function to provide feedback and insights on the efficacy of the overall strategy.As per business plan and business pillarsManagerial / Supervisory ResponsibilitiesAccountable for the morale, performance, and development of the department’s human capital;Align departmental values with MTN brand values;Approve work structure process before adoption by the team;Coach and mentor direct reports;Enforce team members’ compliance to standard working processes and procedures;Ensure adequate succession planning and that succession plans that are in place are achieved;Ensure assigned team is led motivated, and rewarded to achieve KPA’s;Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;Ensure effective management of diversity among personnel in the division;Identify staff training and development needs and implement necessary actions;Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;Possess the authority, presence, and integrity to command respect from colleagues and from external contacts;Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);Provide guidance and leadership ensuring future focus and current efficiency;Recruit and build a world class information management team;Set goals and objectives for direct reports, monitor progress and maintain motivation;Set overall direction for the division; andProvide an advisory function on governance and best practices in client experience.Role DependenciesMTN corporate policies and proceduresQualificationsJob Specifications/ Minimum & Preferred RequirementsEducation / Business DegreeMinimum of 4 year Commercial/Marketing/Business Degree/StatisticsMBA or Masters in relevant field of study (Preferred)Work Experience Min 10 years of relevant work experience in a strategic Global Brand Management/Commercial/ Chief Marketing Officer roleExperience working in a global/multinational enterprise /FMCGunderstanding of emerging marketsSenior management track record of 5 years or more, with at least 3 years in relevant sector/industryExperience in continuous improvement through the implementation of best practices Experience in Global Brand leading practices and trendsTrainingIndustry and company required trainingIndustry / CertificationsNot ApplicableAny other specificationsAttitude of Innovation, inventiveness & thought leadershipPan Africa multi-cultural experienceTelecommunications industry experienceWilling and flexible to travel within Africa and Middle EastFluent in EnglishWorked across diverse cultures and geographiesHeart – People & Emotional Intelligence (35)•Culture and Change Champion•Inspiring People Leader•Relationship BuilderHands – Results Focused (30)•Results Achiever•Operationally Astute•Analytics and insightsAbout UsWe are a purpose and value-led organization.At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work,everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drivesmeaningfulresults. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.We are delighted that you are considering usas your career partner to make a mark in the world.We look forward to your application!About the Team The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs. Key roles that the Human Resources team performs: Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.#J-18808-Ljbffr