Head of IT - Johannesburg, South Africa - Kumusa Consulting Description Duties and Responsibilities : Oversee global IT operations, drive improvement of end user satisfaction with IT systems and services Create long-term operating strategy for the IT Operations Department identify, develop, implement ICT frameworks, standards, policies, procedures/ best practices Plan annual IT budgets, control approved budgets, reporting expenditures Manage internal/external audits PCI-DSS, ISO27001, ISO9001, SOC-2 Report IT operational performance, identify, implement, monitor mitigating actions Manage external service providers to contractual agreements Understand client technical solutions and provide infrastructure and architectural input Lead Service Desk, System Support, Information Security, Development departments globally to Core Values Requirements : 8-10 years in a fast paced technology BPO environment. 5 years leading teams. Respected as a leader and a technologist Evidence of innovative thinking and experience of thinking outside the box and problem solving. Evidence where this individual took challenges head on and played a key role in leading delivery. Passionate about technology and will automatically see problems as opportunities #J-18808-Ljbffr