Merchant Solutions Sales and Service Consultant - Johannesburg Primary Purpose Responsible for achieving Acquiring&Merchant Sales targets for the relevant region, inclusive of cross-selling of all other banking products&services, in order to ensure continuous customer&product growth. Managing relationships with customers&potential customers, including BB Group Company, Group Company reach, third party processors, partners&stakeholders. Training of new customers and staff on acquiring payment processing methods / procedures, equipment&devices. Minimum Requirements Qualification: Matric or equivalent qualification Degree / Diploma in Business related field (Ideal) Experience: 5 years' experience in the payments and / or banking industry, preferably with acquiring, card and / or merchant experience Payments knowledge both within the issuing and acquiring environments Customer focused Understanding the sales dynamics and targets (Ideal) 5 to 10 years in the payments and / or financial industry, preferably with acquiring (card) and / or merchant experience (Ideal) Duties And Responsibilities Include But Not Limited To Identify acquiring&merchant sales opportunities and offer solutions appropriate for the merchant's requirements, goal&objectives. Understand the complexities&dynamics of the sales acquiring / merchant targets, achieve and exceed these consistently. Adopt a commercial approach to appropriate cost-to-service, versus value generation to achieve the agreed business turnover and other revenue targets. Achieve and exceed the agreed merchant service fee targets by negotiating additional charges, pricing and any other applicable fees relevant to the product / solution presented to and sold to the merchant and / or prospective merchant. Participate in the design and execution of the respective Regional Sales plan. Action and manage all sales leads received from potential merchants. Negotiate pricing, complete&sign new merchant and other related agreements prior to implementation. Execute on the Regional Sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions. Continuously keep abreast of the latest developments and trends with regards to customer expectations and service delivery. Recommend payment solutions based on projections of the volume and monetary amount of daily transactions. Monitor effectiveness of Regional Sales campaigns. Work closely with internal&external business stakeholders / partners. Monitor individual sales performance and provide feedback to management. Ensure management is regularly updated on sales activities. Review national competitor information and market trends. Processes&Procedures Adhere to the laid down sales processes&procedures. Complete new applications and ensure that process is finalized within the agreed service level turnaround times. Continually add value to the team. Understand and conform to the content of the organisation's policies&procedures. Teamwork Maintain a positive attitude and promote the sharing of knowledge&experience. Interact closely with various members of the supporting and operational environments. Contribute to teamwork, accountability, delivery, quality&speed of information shared. Customer&Relationship Management Improve key relationships and change the acquisition methodology. Identify stakeholder requirements and expectations. Continuously relationship manage all merchants in the respective region. Training&Development Take ownership for driving own career development. Preparation and signing-off of a Training / Skills development plan. This position is advertised in line with our commitment to Employment Equity. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries: Banking #J-18808-Ljbffr