Bachelors degree or equivalent in a relevant field desirable ITIL intermediate (operational support and analysis) Seasoned level of experience in a similar role Seasoned level of experience managing support in an organisation supporting enterprise IT customers Seasoned level of client services / support management experience Seasoned level of experience, judgement and drive to plan, make decisions and accomplish individual and team goals Seasoned level of experience working in a team-oriented, collaborative environment Seasoned level of experience of in-house / outsourced IT service delivery / management Seasoned level of experience with in-house or outsourced service delivery and/or management Seasoned level of experience of managing customer relationships and conducting service review meetings Seasoned level of experience managing and developing service level agreements Responsibilities: Operates and maintains the overall IT infrastructure of the business unit to ensure stability, integrity, and operation efficiency Monitors, maintains, supports and optimises all aspects of the network and systems #J-18808-Ljbffr