Bachelors degree or equivalent in a relevant field desirableITIL intermediate (operational support and analysis)Seasoned level of experience in a similar roleSeasoned level of experience managing support in an organisation supporting enterprise IT customersSeasoned level of client services / support management experienceSeasoned level of experience, judgement and drive to plan, make decisions and accomplish individual and team goalsSeasoned level of experience working in a team-oriented, collaborative environmentSeasoned level of experience of in-house / outsourced IT service delivery / managementSeasoned level of experience with in-house or outsourced service delivery and/or managementSeasoned level of experience of managing customer relationships and conducting service review meetingsSeasoned level of experience managing and developing service level agreementsResponsibilities:Operates and maintains the overall IT infrastructure of the business unit to ensure stability, integrity, and operation efficiencyMonitors, maintains, supports and optimises all aspects of the network and systems#J-18808-Ljbffr