Job descriptionA fast-growing Hotels & Leisure Group is seeking the services of Hospitality Group Operations Director.The purpose of the job is to conceptualise and design a comprehensive end-to-end operations strategy and business plan for the Operations of Indalo Hotels & Leisure to ensure sustainability and profitability across South Africa. The role develops and drives forward long-term strategic planning strategies and policies within the portfolio, to facilitate the achievement of Indalo Hotels and Leisure’s aims and objectives by ensuring the effective and efficient delivery of operational requirements. It furthermore has a strong business-development component.NOTE SALARY: NEGOTIABLE WITH SUCCESSFUL CANDIDATE DEPENDING ON YEARS EXPERIENCE AND QUALIFICATIONSMinimum qualifications requiredPostgraduate qualification (NQF level 8) in Business / Commerce (MBA advantageous)Tertiary qualification of a B-Tech or National Diploma in Hospitality Management StudiesDriver's licenceMinimum Experience10 - 12 years’ experience in the Hotels & Leisure Industry10+ years’ experience at a Senior Manager level in the Hospitality SectorMinimum of 10 years of SA Hospitality Management experience with at least 5 years of which are as a multi-unit GM role, preferably with a large group or International Branded establishment with management of at least 250 keys plus assets.Experience with Hotel and Multiple-Property Management, as well as Golf-clubs Essential.International Experience EssentialJOB DETAILSEssential Strategic ManagementKeeps abreast with legislation, Acts, Bills, Regulations and amendments thereto, trends, theories and practices underlying Hospitality Operations-related systems data and processesEvaluates and comments on applicability of specific key performance indicators and measures against outcomes detailed in the Division’s business and strategic plansParticipates in and contributes to the development and implementation of the overall Indalo Hotels & Leisure Group business planPresents a conceptual framework of current and future interventions necessary to achieve acceptable levels and standards of service deliveryProvides strategic vision and sets the direction for the DivisionComplies with performance management requirements for DivisionOversees compliance with occupational health and safety legislation and plansSets the long-term strategy and objectives for the Operations Division, taking into account economic, social and international variablesFacilitates and assists Managers in the identification, analysis and resolution of strategic issues within the DivisionProvides inputs into the strategic planning processes to promote consistency and alignment with corporate goals and objectives of Indalo Hotels & Leisure GroupMonitors and manages the execution of business plans and action steps set out in the business planAssesses new or altered needs, challenges and opportunities and facilitates the incorporation thereof into existing policy documents, where necessaryIdentifies, formulates and oversees the development of programs, projects and operational guidelinesBusiness DevelopmentResearches and identifies potential bid and tender opportunities in line with Indalo Hotels & Leisure’s strategic prioritiesIdentifies and obtains approvals for new projectsIdentifies and develops new relationships for new business opportunitiesDelivers presentations to potential clients and stakeholders on Indalo Hotels & Leisure and its product offeringsShares insights, legislation updates and hospitality management knowledge with potential Clients to guide business proposals and applicationsGathers competitor insights on bid submissionsSubmits reports on prospective projectsProvides input into annual budgetsAdvises the CEO on hospitality management trends and developments in order to inform Indalo Hotels & Leisure’s decision-makingReview the monthly and annual target segments for growth opportunities in the public and private sectorsCreates and maintains a tender bid library of company information and literature to analyse performance, identify best practice and ensure that there is a point of reference to successful and non-successful tendersEngages with relevant bid and tender portals across all sectors, both public and private, to ensure maximum representationAttends briefings and clarification sessions in order to further understand requirements of the tenderConducts bid profiling, risk analysis and risk mitigation assessments with internal and external stakeholders in order to guide Senior Management on the decision on whether to participate in a bidDevelopment and Oversight of the Operations Plan and Operating ModelAnalyses the Indalo Hotels & Leisure Group strategy and business plan to determine the relevant deliverables for the Operations DivisionDevelops the Operations business plan, measure and targets with an emphasis on:Operational efficiencyProperty Management OperationsBusiness DevelopmentSupply Chain ManagementAnalyses benchmarks for similar environments to determine performance indicators for Departments within OperationsMonitors and measures performance consistently according to the metrics agreed upon in the service level agreements (SLA’s or PPP’s).Initiates pro-active and corrective actions as required within the allocated time framesDesigns and oversees the operating framework for all Hotel & Leisure Operations.Defines policies, processes and procedures to support the achievement of strategic objectives and operational plansIdentifies critical service and efficiency points to support and enhance rentals, leasing, hotel & Leisure management operations, supply chain management.Develops and recommends to Exco and Board the business plans, operational requirements, organisational structure, staffing and budgets that support operational programmes, strategies and operationsUpdates, amends and devises changes to the operating model as the business grows and developsOperational ManagementDevelops and oversees the overall strategy and plan to support the most efficient and profitable acquisitionCreates and oversees consistent operating models across hotel and leisure management operations to ensure the most effective and profitable operationsCollaborates with stakeholders in the business to determine and forecast demands according to tourism peak seasons.Collaborates with relevant stakeholders to define pricing models and approaches to meet seasonal demandEngages with key volume suppliers and spearheads pricing and supply negotiationsCollaborates with relevant internal stakeholders to set targets and objectives to ensure profitability, sustainability and growthMonitors achievement of strategic targets and objectives and provides input into corrective actions where requiredNegotiates and contracts on effective and agreed SLAsSupply Chain ManagementDevelops and oversees the overall Supply Chain Management function to support the most cost efficient and value adding sourcing of all the commodities utilised and consumedcreates and oversees consistent governance and operating models across the business for the sourcing of goods and servicesUtilises sound sourcing principles and practices to ensure that the supplier and enterprise development initiatives support Indalo Hotels & Leisure’s transformation and impact objectivesCollaborates with stakeholders to ensure the best value for money deals are negotiated for Indalo Hotels & Leisure’s sourcing initiativesReportingReviews, approves and submits comprehensive operational reports according to agreed timelinesCompiles reports for the CEO, Board and Board Sub-CommitteesSubmits and presents reports to EXCO and the BoardDevelops, manages and reviews operations metrics and presents to Exco and the BoardStakeholder ManagementManages and maintains effective stakeholder and business relationships through appropriate relationship-building, networking and reporting activities to promote retention and growthManages relationships and communication channels with new and potential clients, existing clients and internal stakeholdersRepresents Indalo Hotels & Leisure at relevant stakeholder forums, workshops, and meetingsMonitors client satisfaction feedback and levels and makes recommendations for enhancementsResolves queries to ensure speedy resolutions and enhance overall client satisfactionInternational Organisation for Standardisation (ISO) Audit ComplianceAchieves an average of 80% compliance on both internal and external International Organisation for Standardisation (ISO) audits conductedFinancial ManagementManages and reconciles the budget and expenditure within the portfolio including monthly financial reportsAnalyses trends, operating requirements and forward plans to establish / determine funding / expenditure for the period and / or assessing the accuracy of project estimations / costing referring to specifications and / or technical requirementsMonitors and implements corrective measures to rectify deviations contrary to financial regulations, audit requirements and divisional proceduresPrepares and manages the operational and capital budgets for the division’s budget ensuring adherence to deadlinesMonitors and oversees the expenditure of the division in terms of the business plan and the approved budgetEnsures compliance with all relevant legislationApproves budgetary expenditures within authorisation limits or delegations of authorityReviews and reports on financial performance of the divisionAligns the budget with strategic planning prioritiesPeople ManagementDirects and controls outcomes associated with the utilisation, productivity and performance of employees within the Operations DivisionAssist the Multi-Unit GM and Hotel GM's where necessary.Reviews and aligns the divisional structure to the strategic objectives of the organisationEstablishes work standards, provides feedback and coaching and conducts employee performance reviews and appraisals and related activities to comply with Indalo Hotels & Leisure Performance management systemIdentifies professional / technical skills gaps and completes developmental plans for subordinate employees with clearly defined career paths and job enrichment opportunitiesMonitors the adequacy of current training interventions supporting employee development and reports on workplace impact post training and / or the need for changes to the plansPromotes employment equity within the DivisionImplements Human Resources policies and procedures to control / regulate workplace conflict and / or institute corrective measures and consultation processes to address deviations from standardsPrioritises, schedules and assigns work and delegates authority and responsibility to others as neededImplements retention and reward managementCreates an engaged and motivated workforce by ensuring the implementation of training initiatives and the establishment of an environment that fosters wellbeing, learning and development as well as team workWorks with HR and training in dealing with grievances and disciplinary issues and ensures the effective implementation and management thereofprepares and participates in recruitment, talent management and succession planning activities to support organisational growthJob Type: Full-timePay: From R123456,00 per yearLicense/Certification:Driver's licence (Required)Willingness to travel:75% (Required)#J-18808-Ljbffr