Job Description Hello Future Collections Head II Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our Broader Africa talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. The function of the Collections Head is to define, develop and oversee the end-to-end collections function within an area of responsibility, drive the collections strategy and maintain synergies with all the relevant stakeholders across the Group to enable higher collection yields and reduction in impairments. Are you someone who can: Ensure the reduction of loss to the Group and increase of revenue through collections and recovery Manage costs / expenses within approved budget to achieve cost efficiencies in the collections campaigns Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service Ensure the recovery budgets are defined and the collections strategy is determined in conjunction with all the relevant stakeholders for the Group Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure implementation of appropriate interventions Ensure compliance with audit requirements Ensure that current practices are assessed or benchmarked against best practice and adjust practices as and when necessary Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation and achieve efficiencies Manage own development to increase own competencies Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency Participate in the Credit Risk technical committee by providing guidance on debt recovery and collections modelling technical issues Meet recovery and collection budget by ensuring execution of budget against target as defined in the Debt Recovery and Collection Strategy for the Group Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing market insights and analysis and support business development activities on debt recovery and collections to ensure and develop local partnerships Develop the latest recovery methods and monitor changes in applicable laws Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements Apply credit roadmap and debt restructuring principles Ensure the recovery budgets are defined and the debt recovery and collections strategy are determined in conjunction with all the relevant stakeholders for the Group Ensure the Benchmark of current practices against the Debt recovery and collection risk management framework are identified and adjust practices as and when necessary are executed as required Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data for the debt recovery and collection environment by presenting findings to EXCO for decisions Develop and agree on new campaigns or system enhancements for debt recovery and collections Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies What you’ll need: Qualification: Bcom Law / Finance / Credit / Accounting 6 – 8 years’ experience in Collections and Recoveries You will have access to: Opportunities to network and collaborate Challenging Working Opportunities to innovate We can be a match if you are: Curious&courageous - you're driven by always wanting to know more and learn more and you're brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it Are you interested to take the step? We look forward to engaging with you further. Apply now! Job Details Application Closing Date: 30/08/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce Yourself Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. About Us Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people’s lives, in an authentic, profound and sustainable way. #J-18808-Ljbffr