Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Job Family Administration, Operations and Facilities Operations Manage Others Job Purpose To lead and manage the unit/s by ensuring relevant processes are administered and meet business requirements. Job Responsibilities Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters. Minimise financial and reputational risk by ensuring accuracy of processing activities. Contribute to department budget by providing input to operational forecast. Minimise operational costs by managing cost effectively within budget. Increase Nedbank's market share and revenue by identifying and referring marketing opportunities to relevant clusters. Reduce revenue leakage by optimising revenue collection processes. Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters. Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions. Obtain and provide feedback by meeting with internal and external stakeholders. Highlight risk by reporting exceptions. Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures. Ensure accuracy by implementing preventative and corrective activities. Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems. Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices. Meet reporting requirements by compiling and contributing to reports. Make and implement informed business decisions by analysing operational/business reports. Optimise productivity by implementing capacity management principles. Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's). Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required. Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs. Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc). Address issues raised in culture surveys by participating in the development and implementation of action plans. Create a client service culture through various required interventions. Support and encourage staff to participate and support corporate responsibility initiative. Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement. Encourage team to generate innovative ideas and share knowledge. Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Preferred Qualification Degree or diploma in related area (finance, credit, business management, administration, project management) Minimum Experience Level 4 - 6 years related experience (finance, credit, business management, administration, project management) Technical / Professional Knowledge Banking knowledge Business Acumen Data analysis Governance, Risk and Controls Industry trends Principles of financial management Principles of project management Relevant regulatory knowledge Relevant software and systems knowledge Decision-making process Building Partnerships Earning Trust Coaching Decision Making Work Standards Leadership Disposition Planning and Organizing --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566 If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up. Nedbank Ltd Reg No 1951/000009/06. Authorised financial services and registered credit provider (NCRCP16). For assistance please contact the Nedbank Recruiting Team at +27 860 555 566 #J-18808-Ljbffr