Job FamilyProject, Process and ProductCareer StreamProcessLeadership PipelineManage FunctionJob PurposeTo act a lead for the function responsible for assisting the business with monitoring, improving and managingprocesses in support of strategic driver of efficiency and improved client experience. Leverages BPMtechniques, concepts, and tools to proactively assists business managers in identifying and evaluatingopportunities for improvement. May lead some process transformation and/or performance improvementinitiatives and perform administrative tasks that include project estimation and planning, project budgetexpenditure. Develops team skills and manages backlog and assigns capacity for work to be done.Job ResponsibilitiesDefine the scope and estimations for process initiativesProactively plan process deliverables based on relevant project delivery methodWork with business stakeholders to prioritise process workConduct As Is and To Be discovery, analysis and design using relevant analysis techniquesSupport 1LD process assurance by developing stress scenarios and simulationsProactively engage with business on strategic initiatives which require process improvementProfessionally consult with senior stakeholders across clusters.Ability to build business case to demonstrate business value & calculate ROI for business stakeholdersDefine and analysis value chains (cross functional process mapping) and linking business strategy to process architectureDefine the process end-to-end view (Operating model)Understand process improvement & Enterprise Architecture frameworksUnderstand advanced process measurement (tying value chain processes to corporate performance metrics)Ability to design and develop process measurement analytics and collaborate on the construction of the analytics toolsIn depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool useUnderstand how change management and client experience integrates into the overall transformation initiativePlan capacity and resource allocationDevelop mitigation strategies for cross-organizational impacts for process improvement projectsAbility to use BPM related tools including project planning and trackingUnderstand how BPMS and RPA tools are used for process automationUnderstand all the regulatory and compliance drivers for the business within their customer domain.Able to apply Nedbank process methods and practices on process initiativesUnderstand the required risk controls within the risk appetite within their customer domainMeasure and track process improvement.Ensure that team operational expenses are in line with agreed budgets and that project billing is correctEnsure transformational targets are met.Manage performance of staff by implementing performance agreements and ensuring a clear vision.Essential Qualifications - NQF LevelAdvanced Diplomas/National 1st DegreesProfessional Qualifications/Honour’s DegreePreferred QualificationRelevant Masters QualificationsMinimum Experience Level11 years + experience required.5 years in banking or Financial services industryTechnical / Professional KnowledgeBudgetingClient service managementCommunication StrategiesDiversity managementGovernance, Risk and ControlsOrganisational behaviour theoryRelevant regulatory knowledgeStrategic planningManagement information and reporting principles, tools and mechanismsProject ManagementBehavioural CompetenciesOperational Decision MakingCultivating Networks and PartnershipsDriving ExecutionBusiness SavvyCustomer FocusBuilding TalentEstablishing Strategic DirectionEmployment Equity StatementPreference will be given to under represented groups.---------------------------------------------------------------------------------------Please contact the Nedbank Recruiting Team at +27 860 555 566