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Job Title Head TCIB Location Selby - Johannesburg, GP 2001 ZA (Primary) Occupational Level Top Management Job Category Product Job Type Permanent Description BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.PURPOSEThe main purpose of this position is to develop, lead, drive and deliver sustainable profitability for the Regional Cross-border Business/ TCIB (Transaction Cleared on Immediate Basis) Scheme, directly overseeing and managing the execution of the TCIB Strategy, ensuring scheme oversight, growth through business and market development, operational delivery and client relations. The TCIB Business is made up of TCIB related products and value-added services and housed and governed through a formalised and payment scheme. The Head of TCIB role is accountable for (not limited to):- Oversight on TCIB Scheme Growth and Assurance - Customer Strategy and Lifecycle Management - Product Strategy and Lifecycle Management- Commercial Partnerships- Commercial Management (incl. End to end Profitability, Pricing etc)- Product Performance Management and Value Enhancement- Product Risk Management Including Industry Risk Management- Product Change Management- Product Industry RepresentationYou will engage with the following stakeholders:- Internal stakeholderso Strategy Officeo Legal and Risk Officeo Technical and Service Management, o Business Support, o Delivery, o Shared Services- External stakeholderso Customers (Banks and Non-banks)o Relevant Regional and regulatory bodies o Strategic Product Commercial Partnerso Associations and Complimentary Stakeholders incl. Funderso Decision Makers / InfluencersYour key responsibilities include:Scheme Assurance• Oversee and ensure TCIB scheme growth are realised.• Oversee and ensure overall health and Scheme compliance and regulatory alignmentProduct Strategy and Lifecycle Management- Ensure sustainability and growth in profitability of any new and existing scheme product offerings to market.- Develop product strategies to maximize revenue generation and market competitiveness.- Oversee and ensure new enhancements to the existing line to ensure products/services create value to the customer - Ensure smooth and well defined cross-functional collaboration among various departments, such as marketing, engineering, sales, and customer support, to ensure alignment and successful execution of product strategies- Oversee and ensure excellent operational delivery and client service for all the products within the TCIB business - Ensure the product strategies align with market drivers and support a customer focused approach - Ensure customers receive a superior business/product service experience by structuring and setting up the appropriate practices and procedures- Enact final point of accountability for Change evaluation and approval for the product line- Ensure Disaster Recovery and BCP programmes and practices are maintained and tested successfully- Ensure new product stabilisation programmes are well developed and implemented to mitigate risks- Ensure adequate and approved exit programmes for any of the product or serviceCustomer Strategy and Lifecycle Management- Drive and oversee new business development and sales to identify, cultivate, and capitalize on opportunities for market and customer growth and expansion.- Oversee customer management to effectively identify, acquire, serve, and retain customers while delivering exceptional experiences throughout their journey. - In order to build long-lasting relationships, enhance customer satisfaction and loyalty, drive revenue growth, and maintain a competitive edge in the market.- Oversee strategies that will build and maintain a strong brand identity while effectively reaching and engaging target market audiences.- Pursue the development of strategic partnerships, relationships and alliances- Promote a customer oriented focus, advocating intimate client relationships, and obtain relevant customer insights, translated into value-bearing opportunitiesQUALIFICATIONS / KNOWLEDGE• Appropriate tertiary qualification• Ability to conceptualise a business case• Have a firm understanding of market and industry dynamics,• Ability to maintain relationships with other powerful industry and business professionals who are directly involved with the business• Partnering/influencing skillsEXPERIENCE• Minimum 8-10 years’ experience in related field• Proven leadership skills as a senior executive leading a company or major division of an organization• Experience in people management, strategic planning, budgeting, and risk mitigation.• Broad and comprehensive knowledge of all matters related to the business of the organization with an eye towards identifying, qualifying new opportunities, driving business growth#J-18808-Ljbffr