To plan, execute, monitor and deliver on sales and retention business objectives in support of RBB Product Strategy. Job Responsibilities Responsible for stakeholder engagement and alignment relating to Sales and Retention business objectives. Plan and implement campaign activities. Drive strategic sales levers by observing, coaching and testing for understanding. Review of end to end fulfilment processes for efficiency and effectiveness. Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken. Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities. Improve cross sell through driving digital enticement by identifying lost opportunities. Provide real-time support for frontline staff and leadership. Improve branch profitability through driving net new to franchise acquisition. Drive activation and entrench sales to improve revenue generating accounts. Focus on portfolio tilt and drive relevant products to increase revenue. Drive Life Cycle Management activities to increase revenue. Manage Direct Expenses by making use of Cost effective multi-media solutions to improve cost of sales. Conduct related workshops and training interventions to improve client experience. Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction. Ensure adherance to sales and retention standards and strategies by observation and measurement and recommending corrective action. Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and retention targets. Support relevant areas to achieve sales and retention objectives by highlighting gaps and opportunities. Monitor and coach to ensure understanding and effective utilisation of all sales and retention systems to achieve strategic objectives. Reducing processing errors and improve data quality by effective monitoring, controls and putting corrective activities in place. Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures. Ensure compliance to all relevant legislative and Nedbank Policies and Processes requirements. Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned. Identify training courses and career progression for self through input and feedback from management. Ensure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal and informal interaction. Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc). Participate and support corporate responsibility initiatives for the achievement of business strategy. Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank. Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification Certificate/Diploma/Degree in Project Management Professional Qualification in Project Management Minimum Experience Level 3-5 years relevant Management and Banking experience Technical / Professional Knowledge Communication Strategies Data analysis Governance, Risk and Controls Industry trends Nedbank policies and procedures Principles of financial management Relevant software and systems knowledge Database Management Business Acumen Research methodology Building Influential Partnerships Driving Successful Customer Engagements Global Perspective Planning and Organizing --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566 If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up. Nedbank Ltd Reg No 1951/000009/06. Authorised financial services and registered credit provider (NCRCP16). For assistance please contact the Nedbank Recruiting Team at +27 860 555 566 #J-18808-Ljbffr