Requisition: 133902 TA: Nozi Masabalala Division: Insurance Operations Manco Employment Equity Statement: Preference will be given to individuals from underrepresented groups. Job Family Administration, Operations and Facilities Operations Manage Others FAIS Affected Job Purpose To manage a team of staff within Nedbank Insurance Operations. Drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency and superior client services. Provide support to the Risk Advisor team within Nedbank Insurance brokerage and maintain relationships with all stakeholders. Job Responsibilities Manage day to day activities and ensure service standards and Service Level Agreement (SLA) are met with adherence to underwriting criteria and application. As Key Individual, manage FAIS requirements to be fully compliant. Responsibilities include management and reporting of team responsibilities. Manage the performance of staff. Manage quality of work by performing quality reviews, do coaching, and taking corrective action where necessary. Track team performance against established goals. Recruitment of staff and manage the onboarding process of new employees. Address issues raised in culture surveys by participating in the development and implementation of action plans. Oversee and manage Stakeholder relationships. Management and reporting of losses, take corrective actions and share learnings. Encourage team to identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business. Support the achievement of the business vision, strategy, and values. Comply with Risk standards, policies and procedures as required by Compliance. Share knowledge and industry trends with team and stakeholders during formal and informal interactions. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives. Essential Qualifications Matric / Grade 12 / National Senior Certificate Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal&Commercial lines) Regulatory Examination: Representatives (RE5) and Key Individual (RE1) Preferred Qualification Higher Certificate in Short Term Insurance (NQF Level 5) Minimum Experience Level 5 years working experience in the short-term insurance industry (Personal&Commercial lines), including experience in a brokerage. 3 years working experience in a leadership role managing short-term insurance products (Personal&Commercial lines), including experience in a brokerage. DOFA for Cat 1.2 and 1.6 for 12 months or more. Technical / Professional Knowledge Banking knowledge Business Acumen Data analysis Governance, Risk and Controls Industry trends Principles of financial management Principles of project management Relevant regulatory knowledge Relevant software and systems knowledge Decision-making process Building Partnerships Earning Trust Coaching Decision Making Work Standards Leadership Disposition Planning and Organizing --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566 If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up. Nedbank Ltd Reg No 1951/000009/06. Authorised financial services and registered credit provider (NCRCP16). For assistance please contact the Nedbank Recruiting Team at +27 860 555 566 #J-18808-Ljbffr