Khonology is seeking four experienced and highly skilled RTE Managers to join our team for a one-year contract engagement on a hybrid basis.You will be responsible Team Management, Project Management, Scrum, SRE/RTE Services and Remedy BMC You will work closely with our development teams and platform teams to close and approve remedy incidents and changes; whilst creating an environment mutual influence.ResponsibilitiesRemedy BMCDaily remedy reporting on all open incidents and changes on remedy;Liaising with platform teams to close and approve remedy incidents and changes;Ensure engineers/developers close incidents and change items on remedy on scheduled dates;Compile monthly report on remedy, reporting on each platform team – Ensure that no incidents and changes have breached for the month;Keeping track with ITSM scorecard to ensure that the dashboard is on 100% closure rate and service population is filled in;Check implementation planning has been attached on all change requests.Team ManagementListen and support teams in problem identification and decision-making;Create an environment of mutual influence;Understand and empathize with others;Encourage and support the personal development of each individual and the development of teams;Coach people with powerful questions rather than use authority;Think beyond day-to-day activities; apply systems thinking;Support the teams’ commitments;Be open and appreciate openness in others.Project ManagementProject management of any small, medium, and large projects given by the area;The project management of automation style projects within the area to enhance the space;Management of budgets and financials attaining to the projects;Assisting on projects headed up by others within the space;Reporting and communication.ScrumDaily stand-up management and running of sessions;Sprint planning management and running of sessions;Creation of all JIRA tickets and maintenance of JIRA;Compile end of sprint workload numbers for teams for delivery of Sprint and PI stats.SRE/RTE ServicesCompile PI calendar for RTE’s;JIRA weekly updating;JIRA end of each sprint updating;JIRA end of PI updating;JIRA beginning of PI updating;PowerBI end of sprint reporting;CAB session admin work;Managing small projects;Support to RTEs;Managing RTE team catch up sessions;Daily stand-ups for Senior RTE teams;Daily remedy checks;Monitoring incidents and changes logged;Assist platform teams as and when requiredJob RequirementsBachelor's degree in Computer Science or related field.Relevant certifications5+ years of experience in RTE Management roleStrong leadership skills and experience leading development and platform teams.Knowledge of database technologies and data management.Excellent communication and interpersonal skills.Strong problem-solving and solutioning capabilitiesAbility to work in a fast-paced, dynamic environment.If you are a self-starter with a passion for technology and a desire to lead high-performing teams, we encourage you to apply for the position at Khonology.#J-18808-Ljbffr