These jobs were popular with other job seekersOur client, market leader in the South African Roadside Assistance Services, is currently recruiting for a Supervisor Cresta Retail Storebased in Johannesburg.The role of the Supervisor the management of service as well as general administration within the Cresta store. The incumbent will supervise and ensure that staff performance is aligned with the service expectations of the customer. In addition, the Supervisor will be required to handle, promote, and process all AA services and products offered by the Cresta store. The Supervisor will be required to maintain and exceed high customer service levels at all times and ensure continuous promotion of AA products and services at the Cresta store.Division: ProductBusiness Unit: Travel / RetailDirect Report to: Product OwnerDirect Report from Store ConsultantsJob Objectives:To assist and manage with banking and accounting matters, scrutinise expenses and maintain a budgeting systemTo administer performance appraisals of Cresta store staffTo administer and coordinate staffs' Industrial Relations activities with Human Resources and Development departmentTo adhere to processes and procedures to minimise stock losses. Monitor and promote the sale of older stock items and manage stock turnover/ageingTo take part and manage stock counts, daily, weekly, and monthlyTo process daily and monthly reports in accordance with proceduresTo take personal responsibility for all monies received and electronic receipting proceduresTo promote membership enrollments to customers and processing of renewalsTo ensure that customer service requests are met and exceeded through constant qualityTo administer month-end returns and stock controlTo ensure on-the-job training of new staffTo prepare and forward staff movements, overtime, and temporary staff remuneration schedules timeously to the Human Resources and Development departmentTo resolve member complaints and services that cannot be dealt with by a consultantTo ensure the availability of adequate resources and that all systems and infrastructure is functionalTo work closely with Customer Administration Centre (CAC) as well as Service Recovery Representatives to ensure customer satisfaction and problem resolutionTo compile management reports for month-end as required by Finance and the Executive: CommercialTo provide new ideas and innovations to the Executive: Commercial for review, approval, and implementationAny other related tasks required from the Cresta Retail StoreJob Knowledge:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionKnowledge of the service recovery and customer service function and responsibilitiesSound computer knowledge working with MS Office packagesKnowledge of market, products, and servicesA sound understanding of administrative processesKnowledge of organisational structure and functioningCodes, policies, regulations, and procedures related to the companyJob Related Skills:An honest & trustworthy individualStrong sense of responsibility and ability to work with minimal supervisionAbility to perform well under pressureExcellent verbal and written communication skillsGive full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesManage one's own time and the time of othersTeam-first attitude and a positive demeanourAbility to resolve conflicting situationsAbility to manage multiple tasks, organise priorities and meet deadlinesDesire and ability to develop strong working relationships across cultural and geographic boundariesBeing able to balance priorities and coordinate work effectively in order to meet deadlines, together with a willingness to be flexibleJob Experience:Requires a minimum of 2 years' experience in a similar role of which at least 1 years' experience at an assistant management levelExperience administering/managing POS system(s)Experience within an FMCG environment is advantageousExperience in people managementExpertise in relationship building and relationship managementEducation:Other:The successful applicant must be prepared to work retail hoursCompetency Required:Extreme Importance:Delivering Results and Meeting Customer ExpectationsAnalysingApplying Expertise and TechnologyPlanning and OrganisingPersuading and InfluencingDeciding and Initiating ActionWorking with PeopleLeading and SupervisingHigh Importance:Entrepreneurial and Commercial ThinkingCoping with Pressures and SetbacksAdhering to Principles and ValuesWriting and ReportingFollowing Instructions and ProceduresLearning and ResearchingAchieving Personal Work Goals and ObjectivesAdapting and Responding to ChangeModerate / Baseline Importance:Presenting and Communicating InformationCreating and InnovatingFormulating Strategies and ConceptsRelating and NetworkingMarket relatedDesired Experience & Qualification HR Services, Recruitment & Selection These jobs were popular with other job seekers#J-18808-Ljbffr